10 Call center vacancies Jobs and Work in Pretoria Gauteng

Call Center Agent - Inbound - Centurion, South Africa
WNS Global Services —Centurion, Gauteng
- Full-time
Quick Apply
Call Center Agent
Credit Intel —Midrand, Gauteng
- From R5 250 a month
- Full-time
Quick Apply
Warehouse Operator, Operations, Contract Logistics
DSV —Centurion, Gauteng 0157
- Full-time
13d
Debt Collection Agent
Credit Intel —Midrand, Gauteng
- From R5 250 a month
- Full-time
Quick Apply
2087 - Call Centre Support Agent - Shifts
Ctrack —Centurion, Gauteng
- Full-time
Quick Apply
2d
Call Center/Lead generation Agent
Lead Gurus KSG —Midrand, Gauteng
- From R3 000 a month
- Remote
Quick Apply
4d
Field Service Coordinator
Ntiyiso Consulting Group —Pretoria, Gauteng
- Full-time
Quick Apply
Team Leader - Outbound - Centurion, South Africa
WNS Global Services —Centurion, Gauteng
- Full-time
Quick Apply
Senior. Associate - Operations Outbound Agent
WNS Global Services —Centurion, Gauteng
- Full-time
Quick Apply
4d
Area Sales Professional Invitro
Siemens Healthineers —Midrand, Gauteng
- Full-time
6d

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Call Center Agent - Inbound - Centurion, South Africa

WNS Global Services -
Centurion, Gauteng

Quick Apply

Job Details

Full-time

Full Job Description

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Main purpose
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.
Key responsibilities:

Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact
Identify and understand customer needs in order to provide a consistently high quality service
Effectively promote the client’s products and enhance customer experience and loyalty
Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner
Ensure action is taken to increase customer retention, loyalty and build a credible reputation
Operate customer related information systems to the required standard maintaining accurate and secure records
Understand and adhere to the company and department standards, policies and procedures
Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed
Customer service
Pro-active problem solving and decision-making skills
Goal orientated
High stress tolerance
Team work
Adapt to change quickly, in a fast-paced environment

Experience, knowledge, skills and attributes required:

Minimum 12 months experience in customer service role (Contact center)

Qualifications

Qualifications and Accreditations

A Matric/Grade 12 Certificate or equivalent

Quick Apply

Refine Your Search

call center vacancies jobs in pretoria gauteng

Call Center Agent - Inbound - Centurion, South Africa

Call Center Agent

Warehouse Operator, Operations, Contract Logistics

Debt Collection Agent

2087 - Call Centre Support Agent - Shifts

Call Center/Lead generation Agent

Field Service Coordinator

Team Leader - Outbound - Centurion, South Africa

Senior. Associate - Operations Outbound Agent

Area Sales Professional Invitro

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