14 engineering supervisor Jobs and Work in pretoria, gp

TAC Advisor
Ford Motor Company —Pretoria, Gauteng
2d
Technical Trainer
Ford Motor Company —Pretoria, Gauteng
7d
Test Technician
GEW Technologies (Pty) Ltd —Pretoria, Gauteng
2d
Foreman: Processing
AVI Limited —Akasia, Gauteng
Supervisor Johannesburg Talentpool - (HC)
Tsebo Group —Midrand, Gauteng
6d
Cleaning Supervisor Inland Region
Tsebo Group —Pretoria, Gauteng
13h
Guest Relations Officer - Protea Hotel by Marriott Midrand
Marriott International, Inc —Midrand, Gauteng
- Full-time
5d
Cook
Tsebo Group —Midrand, Gauteng
1d
Technical Manager
SGS —Pretoria, Gauteng 0184
- Full-time
Quick Apply
Materials Tester
SGS —Silverton, Gauteng
- Full-time
Quick Apply
ICT Designer
AECOM —Centurion, Gauteng
- Full-time
Senior Digital Delivery Technician (Modeller)
SMEC —Pretoria, Gauteng
- Full-time
Security Designer - Integrated Security Systems
AECOM —Centurion, Gauteng
- Full-time
Senior BIM Modeller - Water (Mechanical)
AECOM —Centurion, Gauteng
- Full-time

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TAC Advisor

Ford Motor Company -
Pretoria, Gauteng

Apply Now

Job Details

2 days ago

Full Job Description

Job ID

64730

Category

Ford Customer Service

Location

Pretoria, South Africa

Work Type

On-site

High automotive technical knowledge and competent in product and process concern diagnosis.
Ability to understand the critical concern and logical approach.
Ford Information systems- PTS, GCQIS, GTAC, OWS, and Panda
Computer literate – Word, Excel, Outlook, PowerPoint, IDS, FDRS, and Microsoft Teams.
Ability to work under pressure in difficult environments and different time zone.
Management, better communication skills, strategic thinking, adaptability, and attention to detail.
Response Time: 60 Minutes.
Handle Time: 20 Minutes.
Dealer Sat: 96%.
Technical VOR: 7 Days

Receive, review, and respond to technical queries from the field through:
 Technical Support Request (TSR),
 Emails (when GTAC is down or not operational),
 Handling inbound calls (after submitting TSR),
 Utilizing SWIS calls (Call volume at 5%) and making outbound calls as needed.

Regularly track all open/ageing concerns for timely resolution and update the vehicle status.
Daily update the TSR status in the TSR tracking sheet on SharePoint until the Repair Order (RO) is invoiced.
Aim to answer all incoming phone calls within three rings to minimize missed calls.
Escalate issues to the TAC Supervisor within 24 hours if there is a delay in diagnostics by the dealer and TAC.
Follow the escalation matrix to ensure that open concerns are resolved within the specified 1-day time limit.
Provide justification for any Technical Support Requests (TSR) open beyond 2 days to the TAC Supervisor/Technical Service Operations Manager.
Prepare alerts with relevant documents for thermal and safety-related events and forward them to the TAC Supervisor for validation.
Assist dealer technicians with module programming through SWIS, phone, or Microsoft Teams when dealers face execution challenges.
Update the TSR tracking sheet for repeat failure concerns.

Inform the IMG TAC Supervisor about repeat repair TSRs from the first day for guidance.
Report any abnormalities in PTS, TSR, SWIS, OWS (One Warranty System), Prior Approval Request (PAR), and Workshop Service Manual to the respective stakeholders for correction.
Discuss warranty rejection repairs with the dealer and Zone Manager after consulting with the ZAF TAC Supervisor.
Communicate technical issues with service parts to the PDC (Parts Distribution Centre)/PCA (Product Concern Analyst) team.
Review and provide guidance on adjudication for PAR in OWS.
Address low TAC survey scores by finding resolutions and enhancing skills through appropriate training.
Analyze the "Not Fixed Right First Time" (Not FIRFT) customer verbatim and update the gap analysis on SharePoint for FSE review.

Technical Diploma or Bachelor’s degree in mechanical or automotive engineering,
OR Trade Certificate (Auto Industry Designated Trade) + N4
OR Trade Certificate (Auto Industry Designated Trade) + N3 + Ford Technical Training Level 1 Qualification.
Prior experience in automotive workshop or related industries.
Technical Hot Line OEM Experience is preferred.

Apply Now

Refine Your Search

engineering supervisor jobs in pretoria, gp

TAC Advisor

Technical Trainer

Test Technician

Foreman: Processing

Supervisor Johannesburg Talentpool - (HC)

Cleaning Supervisor Inland Region

Guest Relations Officer - Protea Hotel by Marriott Midrand

Cook

Technical Manager

Materials Tester

ICT Designer

Senior Digital Delivery Technician (Modeller)

Security Designer - Integrated Security Systems

Senior BIM Modeller - Water (Mechanical)

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