7 Data analyst Jobs and Work in Port Elizabeth Eastern Cape

RTA
Teleperformance —Port Elizabeth, Eastern Cape 6057
- Full-time
QC Administrator
Fresenius Kabi —Port Elizabeth, Eastern Cape
- Full-time
Planning Analyst
Teleperformance —Port Elizabeth, Eastern Cape 6045
- Full-time
Air Export Pricing Analyst
1UP CARGO —Port Elizabeth, Eastern Cape
- Full-time
- Remote
Quick Apply
WFM Manager
Teleperformance —Port Elizabeth, Eastern Cape 6045
- Full-time

More jobs to discover

Find similar jobs that you might be interested in.

QC Administrator
Fresenius Kabi —Port Elizabeth, Eastern Cape
To ensure trending of laboratory data and administration of reports and data from the laboratory is carried out timeously.

I want to receive the latest job alert for data analyst in port elizabeth eastern cape

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

data analyst jobs near port elizabeth eastern cape

Administrator jobs in Port Elizabeth, Eastern Cape

Hr Administrator jobs in Johannesburg, Gauteng

Safety Administrator jobs in Pretoria, Gauteng

It Administrator jobs in Johannesburg, Gauteng

Property Administrator jobs in Sandton, Gauteng

Financial Planning Analyst jobs in Cape Town, Western Cape

Financial jobs in Potchefstroom, North West

Financial Planning Analyst jobs in Home Based

Financial Management jobs in Kwazulu Natal

Financial Planning Analyst jobs in Johannesburg, Gauteng

Soc Analyst jobs in Cape Town, Western Cape

Financial Planning Analyst jobs in Durban, Kwazulu Natal

Security Analyst jobs in Cape Town, Western Cape

Cyber Security Analyst jobs in Cape Town, Western Cape

Pricing Analyst jobs in Cape Town, Western Cape

Pricing Analyst jobs in Midrand, Gauteng

RTA

Teleperformance -
Port Elizabeth, Eastern Cape 6057

Apply Now

Job Details

Full-time

Full Job Description

Overview:

The Real-Time Analyst (RTA) is responsible for managing and monitoring real-time resource allocation in our contact center to meet forecasted call volumes while ensuring service level goals and efficiency targets. This role involves live monitoring, data analysis, and proactive problem-solving to optimize workforce efficiency and client satisfaction. Additionally, the role will evolve to incorporate Workforce Management (WFM) attributes, contributing to the broader planning and delivery lifecycle.

Qualifications:

Qualifications and Experience

Minimum 18 months of tenure as an RTA (essential).
Experience within a BPO (essential).
Experience in workforce management or real-time monitoring within a contact center environment.
Matric equivalent qualification (essential).
Proven experience with tools like IEX, Aspect, Calabrio, or similar platforms (preferred).
Strong analytical and organizational skills with the ability to multitask.

Responsibilities:

Key Responsibilities

Real-Time Monitoring and Management (Skill changing in real-time)
Monitor intraday service levels across all contact channels (voice, email, chat, and social media).
Ensure real-time adherence to schedules and make necessary adjustments to meet service level agreements (SLAs).
Proactively identify and mitigate potential disruptions in workforce allocation.
Analysis and Reporting
Analyze account KPIs and real-time data to identify trends, efficiency opportunities, and improvement areas.
Prepare and deliver daily, biweekly, and monthly performance reports.
Conduct root-cause analyses to explain forecast variances and recommend actionable improvements.
Operational Collaboration
Work closely with operations teams to refine delivery processes and address real-time challenges.
Recommend and coordinate schedule changes to optimize resource allocation.
Act as the point of contact for real-time decision-making and resolution of workforce management challenges.
Stakeholder Engagement
Present insights, performance stories, and interval-level impacts effectively to stakeholders.
Ensure reports are accurate, reliable, and aligned with the needs of internal and external stakeholders.

Competencies and Skills Required

Technical Skills
Proficiency in real-time monitoring tools like IEX, Aspect, Calabrio, or other omnichannel contact center solutions.
Basic to intermediate Excel skills (pivot tables, data analysis).
Familiarity with forecasting and workforce management software is a strong asset.
Analytical and Problem-Solving Abilities
Strong analytical skills to interpret data and drive decision-making.
Attention to detail with the ability to identify patterns and trends in real-time data.
Communication and Collaboration
Effective verbal and written communication skills to interact with all levels of the organization.
Ability to communicate technical insights in a clear and concise manner.
Strong stakeholder management skills with a proactive approach to relationship building.
Behavioral Attributes
Organized, adaptable, and capable of working under pressure.
Self-motivated with excellent time management skills and the ability to work independently.
Resilient and resourceful, with a positive attitude toward challenges and changes.

Apply Now

Refine Your Search

data analyst jobs in port elizabeth eastern cape

RTA

QC Administrator

Planning Analyst

Air Export Pricing Analyst

WFM Manager

More jobs to discover

I want to receive the latest job alert for data analyst in port elizabeth eastern cape

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected