15 Customer support representative Jobs and Work in Port Elizabeth Eastern Cape

ZAF Customer Service Representative BB PE
Teleperformance —Port Elizabeth, Eastern Cape 6057
- Full-time
Protection Officer
SBV Services (Pty) Ltd. —Port Elizabeth, Eastern Cape
- Full-time
ZAF Customer Service Representative PO PE - Financial
Teleperformance —Port Elizabeth, Eastern Cape 6057
- Full-time
ZAF Customer Service Representative FC PE - Insurance/Financial
Teleperformance —Port Elizabeth, Eastern Cape 6057
- Full-time
ZAF Customer Service Representative MZ PE - Banking/Insurance/Collections
Teleperformance —Port Elizabeth, Eastern Cape 6057
- Full-time
ZAF Customer Service Representative AV PE - Insurance / Financial
Teleperformance —Port Elizabeth, Eastern Cape 6045
- Full-time
Sales Representative
Veto Elite Sourcing —Port Elizabeth, Eastern Cape
- Full-time
Quick Apply
SALES AGENT/CUSTOMER SERVICE AGENT
Veto Elite Sourcing —Port Elizabeth, Eastern Cape
- R1 500 - R3 500 a week
- Full-time
Quick Apply
8d
Inside Sale Representative
Talent Sam —Port Elizabeth, Eastern Cape
- Full-time
- Remote
Quick Apply
Senior Sales Representative, Sports Medicine - Port Elizabeth / Gqeberha
Stryker —Port Elizabeth, Eastern Cape 6001
Inside Sales Manager
Talent Sam —Port Elizabeth, Eastern Cape
- Full-time
- Remote
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Protection Officer
SBV Services (Pty) Ltd. —Port Elizabeth, Eastern Cape
Valid driver’s licence Code 10 with PDP. Adhere to standard Company Policy and procedures, standard operating procedures, relating to drivers such as but not…

I want to receive the latest job alert for customer support representative in port elizabeth eastern cape

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support representative jobs near port elizabeth eastern cape

Customer Service Representative jobs in Port Elizabeth, Eastern Cape

Sales Representative jobs in Port Elizabeth, Eastern Cape

Customer Service Representative jobs in Tygervalley, Western Cape

Customer Service Agent, Lufthansa jobs in Cape Town, Western Cape

Customer Service Representative jobs in East London, Eastern Cape

Customer Service Representative jobs in Sandton, Gauteng

Customer Service Representative jobs in Johannesburg South, Gauteng

Customer Service Representative jobs in Ballito, Kwazulu Natal

Customer Service Representative jobs in Johannesburg, Gauteng

Customer Service jobs in Port Elizabeth, Eastern Cape

Cleaning Service jobs in Cape Town, Western Cape

Customer Service Representative jobs in Centurion, Gauteng

Customer Service Representative jobs in Victoria & Alfred Waterfront, Western Cape

Customer Service jobs in Durban, Kwazulu Natal

Airline Customer Service jobs in Cape Town, Western Cape 8000

Customer Service Entry Level jobs in Cape Town, Western Cape

Customer Service Representative jobs in Tembisa, Gauteng

Customer Service Representative jobs in Johannesburg, Gauteng 2196

Customer Service Representative jobs in Ekangala, Gauteng

Airline Customer Service jobs in Cape Town, Western Cape

ZAF Customer Service Representative BB PE

Teleperformance -
Port Elizabeth, Eastern Cape 6057

Apply Now

Job Details

Full-time

Full Job Description

Overview:

To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with
company directive. To actively promote the Brand by providing quality customer service at every instance, promoting products and
services whilst stimulating revenue for the business. To handle day to day customer requests received via different channels of
communication and as per Client guidelines.

“Teleperformance is a Regulated Financial Company operating largely in the BFSI sector. As such, it is a condition of numerous Service Level Agreements with many of our clients that Employees possess acceptable credit scores and that they have no criminal records throughout their employment tenure with our Company. For this reason, employment of any prospective job candidate is subject to the outcome of satisfactory references, credit & criminal checks. Sshortlisted job applicants will thus be required to sign a consent form to undergo the afore-mentioned checks as part of our Recruitment process with our registered service provider.”

Qualifications:

Education and Specific Training
Work Experience
 Matric/ Equivalent

 Minimum of 6 months -12 months call Centre/ telephone sales experience

 Maintain campaign performance, quality, regulatory and compliance standards

 Experience in a FCA regulated environment – Advantageous

 Experience in banking/Insurance Financial industries- Advantageous

Responsibilities:

Handle incoming phone calls and emails from existing and potential business customers on queries relating
but not limited to:

 Ensuring adherence to the DPA requirements within the CS environment

 Complaint handling skills ensuring appropriate solutions are offered

 Processing customer payments

 Providing transactional data both recent and historically

 Processing replacement card requests

 Submitting Lost and Stolen requests including the immediate blocking of an account and updating the
customer records with accurate information to ensure Fraud risk is minimal.

 Updating customer records on request ensuring accounts are updated accurately

 Processing cash advance requests

 Activating accounts and adhering to all activation scripting to ensure accounts are opened accurately

 Closing customer accounts on request

 Providing interest calculation advice on request

 Providing correct and accurate advice in relation to accounts which are in a collections state and where
necessary adding a promise to pay

 Processing credit balance refunds on request

 Setting up Direct Debits

 Raising disputes through to the fraud department as per the agreed processes

 Providing technical support for all online enquiries including the re-setting of accounts.

 Submitting account blocks as and when required and ensuring adherence to company guidelines.

 Processing Inbound applications and ensuring accurate data entry of customer details into the Transact
systems

 Ensuring appropriate letters are issued to customers based on their requests

 Support the location of missing payments and raising through to the relevant areas to ensure customers’
accounts are processed accurately

 Submitting pin requests

 Ensuring all reasonable adjustment requests are processed and accurately recorded

 Processing additional cardholder and authorized user requests

 Adhering to all compliance scripting
Correspondence Responsibilities

 Processing as above all customer written requests adhering to all compliance and DPA requirements

 Using Econsumer to amend date of birth mis-matches and following strict procedural guidance.

 Batch and record all volumes of customer correspondence

 Processing credit limit reductions and rejections

 Support the archiving process of correspondence

 Ensuring copy statements are ordered and appropriately charged to the customer’s account
Additional Responsibilities:

 As part of your continuous development you will be given the opportunity to be a buddy to new starters and
champion new initiatives within the department. You will also be required to support business requirements
and where necessary provide support to other areas of the business

Apply Now

Refine Your Search

customer support representative jobs in port elizabeth eastern cape

ZAF Customer Service Representative BB PE

Protection Officer

ZAF Customer Service Representative PO PE - Financial

ZAF Customer Service Representative FC PE - Insurance/Financial

ZAF Customer Service Representative MZ PE - Banking/Insurance/Collections

ZAF Customer Service Representative AV PE - Insurance / Financial

Sales Representative

SALES AGENT/CUSTOMER SERVICE AGENT

Inside Sale Representative

Senior Sales Representative, Sports Medicine - Port Elizabeth / Gqeberha

Inside Sales Manager

More jobs to discover

I want to receive the latest job alert for customer support representative in port elizabeth eastern cape

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected