88 Client services Jobs and Work in Port Elizabeth, Ec

RTA
Teleperformance —Port Elizabeth, Eastern Cape 6057
- Full-time
Personal Assistant
Konsult Group —Port Elizabeth, Eastern Cape
- R6 385,80 - R15 000,00 a month
Quick Apply
Administration Assistant
Talent Sam —Port Elizabeth, Eastern Cape
- Full-time
- Remote
Quick Apply
Trainee financial Planner
financial planner —Port Elizabeth, Eastern Cape
- R12 000 - R70 000 a month
- Full-time
Quick Apply
Protection Officer
SBV Services (Pty) Ltd. —Port Elizabeth, Eastern Cape
- Full-time
ZAF Customer Service Representative BB PE
Teleperformance —Port Elizabeth, Eastern Cape 6057
- Full-time
ZAF Customer Service Representative PO PE - Financial
Teleperformance —Port Elizabeth, Eastern Cape 6057
- Full-time
ZAF Customer Service Representative NB PE
Teleperformance —Port Elizabeth, Eastern Cape 6045
- Full-time
ZAF Customer Service Representative MZ PE - Banking/Insurance/Collections
Teleperformance —Port Elizabeth, Eastern Cape 6057
- Full-time
Operations Assistant
Talent Sam —Port Elizabeth, Eastern Cape
- Full-time
- Remote
Quick Apply
ZAF Customer Service Representative FC PE - Insurance/Financial
Teleperformance —Port Elizabeth, Eastern Cape 6057
- Full-time
ZAF Customer Service Representative AV PE - Insurance / Financial
Teleperformance —Port Elizabeth, Eastern Cape 6045
- Full-time
Sales Consultant
Tapestry Home Brands (Coricraft) —Port Elizabeth, Eastern Cape
- R6 000 - R6 500 a month
- Full-time
Quick Apply
14d
DC CONTROLLER
Smollan —Port Elizabeth, Eastern Cape
- Full-time
Customer Support Specialist
Talent Sam —Port Elizabeth, Eastern Cape
- Full-time
- Remote
Quick Apply
FNB Community Advisor DHA
FirstRand —Port Elizabeth, Eastern Cape
- Part-time
Financial Assistant
Talent Sam —Port Elizabeth, Eastern Cape
- Full-time
- Remote
Quick Apply
FNB Community Advisor
FirstRand —Port Elizabeth, Eastern Cape
HR Business Partner
Teleperformance —Port Elizabeth, Eastern Cape 6045
- Full-time
Exports & Imports Airfreight Co-ordinator
1UP CARGO —Port Elizabeth, Eastern Cape
- R30 000 - R42 000 a month
- Full-time
- Remote
Quick Apply
13d

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RTA

Teleperformance -
Port Elizabeth, Eastern Cape 6057

Apply Now

Job Details

Full-time

Full Job Description

Overview:

The Real-Time Analyst (RTA) is responsible for managing and monitoring real-time resource allocation in our contact center to meet forecasted call volumes while ensuring service level goals and efficiency targets. This role involves live monitoring, data analysis, and proactive problem-solving to optimize workforce efficiency and client satisfaction. Additionally, the role will evolve to incorporate Workforce Management (WFM) attributes, contributing to the broader planning and delivery lifecycle.

Qualifications:

Qualifications and Experience

Minimum 18 months of tenure as an RTA (essential).
Experience within a BPO (essential).
Experience in workforce management or real-time monitoring within a contact center environment.
Matric equivalent qualification (essential).
Proven experience with tools like IEX, Aspect, Calabrio, or similar platforms (preferred).
Strong analytical and organizational skills with the ability to multitask.

Responsibilities:

Key Responsibilities

Real-Time Monitoring and Management (Skill changing in real-time)
Monitor intraday service levels across all contact channels (voice, email, chat, and social media).
Ensure real-time adherence to schedules and make necessary adjustments to meet service level agreements (SLAs).
Proactively identify and mitigate potential disruptions in workforce allocation.
Analysis and Reporting
Analyze account KPIs and real-time data to identify trends, efficiency opportunities, and improvement areas.
Prepare and deliver daily, biweekly, and monthly performance reports.
Conduct root-cause analyses to explain forecast variances and recommend actionable improvements.
Operational Collaboration
Work closely with operations teams to refine delivery processes and address real-time challenges.
Recommend and coordinate schedule changes to optimize resource allocation.
Act as the point of contact for real-time decision-making and resolution of workforce management challenges.
Stakeholder Engagement
Present insights, performance stories, and interval-level impacts effectively to stakeholders.
Ensure reports are accurate, reliable, and aligned with the needs of internal and external stakeholders.

Competencies and Skills Required

Technical Skills
Proficiency in real-time monitoring tools like IEX, Aspect, Calabrio, or other omnichannel contact center solutions.
Basic to intermediate Excel skills (pivot tables, data analysis).
Familiarity with forecasting and workforce management software is a strong asset.
Analytical and Problem-Solving Abilities
Strong analytical skills to interpret data and drive decision-making.
Attention to detail with the ability to identify patterns and trends in real-time data.
Communication and Collaboration
Effective verbal and written communication skills to interact with all levels of the organization.
Ability to communicate technical insights in a clear and concise manner.
Strong stakeholder management skills with a proactive approach to relationship building.
Behavioral Attributes
Organized, adaptable, and capable of working under pressure.
Self-motivated with excellent time management skills and the ability to work independently.
Resilient and resourceful, with a positive attitude toward challenges and changes.

Apply Now

Refine Your Search

client services jobs in port elizabeth, ec

RTA

Personal Assistant

Administration Assistant

Trainee financial Planner

Protection Officer

ZAF Customer Service Representative BB PE

ZAF Customer Service Representative PO PE - Financial

ZAF Customer Service Representative NB PE

ZAF Customer Service Representative MZ PE - Banking/Insurance/Collections

Operations Assistant

ZAF Customer Service Representative FC PE - Insurance/Financial

ZAF Customer Service Representative AV PE - Insurance / Financial

Sales Consultant

DC CONTROLLER

Customer Support Specialist

FNB Community Advisor DHA

Financial Assistant

FNB Community Advisor

HR Business Partner

Exports & Imports Airfreight Co-ordinator

I want to receive the latest job alert for client services in port elizabeth, ec

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