DEBTORS CLERK PAARL
This role is crucial in maintaining the company’s financial health and customer relationships. This position is responsible for proactively managing debtor accounts with a primary focus on effective telephonic collections, and for efficiently processing credit applications, including timely telephonic follow-ups.
REQUIREMENTS:
- Grade 12 (Tertiary qualification will be advantageous)
- 5 + years relevant experience (B2B Collections/credit application processing)
- Proven experience in a collections, accounts receivable, or customer service role involving direct customer contact.
- Strong active listening, negotiation, and persuasion abilities.
- Ability to handle challenging conversations calmly and professionally, demonstrating empathy and resilience.
- Proficiency in using CRM and ERP systems and MS Office / Google workspace (Word, Excel / Sheets).
- Strong organizational skills with high attention to detail and accuracy.
- Ability to prioritize tasks and manage time effectively in a target-driven environment.
- Understanding of basic accounting principles and credit management practices.
KEY RESPONSIBILITIES
Debtor Management & Collections (Primary Focus: Telephonic)
- Proactively contact debtors regarding outstanding payments, primarily via telephone.
- Effectively communicate to understand reasons for non-payment and secure immediate payment or negotiate authorized payment plans.
- Accurately record all relevant call activities, payment promises, and customer interactions in the VMB in real-time.
- Ensure zero unallocated debtors payments daily for South Africa.
- Send invoices, updated statements, and detailed ledgers upon customer requests.
Credit Application Processing (Primary Focus: Email)
- Review new credit applications for completeness and accuracy.
- Maintain accurate and up-to-date records of all credit application communications and statuses in the relevant system.
- Manage credit limit changes as requested by customer service.
Administration & Reporting
- Assist in the preparation of aged debtor reports and other collections-related analyses.
- Provide feedback to management on going payment issues, customer concerns, or potential improvements to processes.
- Provide support to the finance department support where required.
- For monthly statements, ensure all accounts are cleared and corporate accounts are cleared as per remittances.
Finance Tasks
- Capture RMA Credits
- Send Expiry stock report
- Reconcile GL accounts.
- Update Stop supply list and status sheets
- Ad hoc duties as and when assigned
How to Apply
Please send the following documents to moc.r1783598728aanel1783598728omgh@1783598728tnemt1783598728iurce1783598728rtim1783598728 (Please indicate the position in the subject line).
- A Cover Letter motivating your application and interest in the Debtors Clerk (Paarl) role.
- A copy of your matric certificate, relevant qualifications and license
A Note on Feedback: We reserve the right not to fill this post at this time. If you have not been contacted within 21 days, please assume your application has been unsuccessful.
