9 Wns call centre Jobs and Work in Observatory Western Cape

Call Centre Agent (Senior Associate) - Airlines Night Shift
WNS Global Services —Cape Town, Western Cape 7735
- Full-time
Quick Apply
Call Centre Agent (Senior Associate) - Insurance Night Shift
WNS Global Services —Milnerton, Western Cape 7446
- Full-time
Quick Apply
Call Centre Agent (Senior Associate) - Collections
WNS Global Services —Milnerton, Western Cape 7446
- Full-time
Quick Apply
Team Leader (Call Centre)
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Call Centre Agent (Senior Associate) - Travel (GDS Expert)
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Collections Agent - Utilities Contact Centre
WNS Global Services —Cape Town, Western Cape
- Full-time
Quick Apply
Call Centre Agent (Senior Associate) - Hotel Reservation Sales (Night Shift)
WNS Global Services —Milnerton, Western Cape 7446
- Full-time
Quick Apply
9d
Senior Group Manager - Call Centre Operations Night Shift
WNS Global Services —Cape Town, Western Cape
- Full-time
Quick Apply

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Call Centre Agent (Senior Associate) - Airlines Night Shift

WNS Global Services -
Cape Town, Western Cape 7735

Quick Apply

Job Details

Full-time

Full Job Description

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Step into the fast lane of travel where every call is a new adventure. Join a fun, high-energy environment where you’ll be at the heart of the action, chatting with passengers and travel agents, solving their challenges, and adding a little sunshine to their journey.

As the friendly voice behind the airline, you’ll handle inbound calls like a pro, turning questions into smooth take-offs, turbulence into calm skies and every interaction into a first-class experience. If you love helping people, thinking on your feet, and bringing good vibes to every conversation, this is your boarding call.

What You’ll Be Doing:

Deliver exceptional customer service to passengers by assisting with a wide range of travel-related enquiries, including bookings, changes, upgrades, baggage queries, and general flight information.
Confidently manage and resolve disruptions such as cancellations, delays, rebookings and turning challenging situations into positive customer experiences.
Act as a knowledgeable expert across airline reservation systems and travel platforms, providing proactive support to customers and travel partners.
Use strong communication skills to de-escalate concerns, resolve conflicts, and build trust while delivering a calm and professional service in a fast-paced environment.
Identify and promote additional services and upgrades, using sound judgment to enhance the customer journey while supporting revenue growth.
Accurately capture and maintain passenger information and interaction records to ensure a seamless travel experience.
Take on additional duties as required, contributing to a collaborative, safety-focused, and high-performing airline team.

What You Bring to the Role:

A passion for excellent customer service and creating positive customer experiences.
Strong communication skills, with the ability to actively listen, empathize, and respond effectively.
Solid numerical and analytical abilities to confidently assist with billing-related queries.
Exceptional multitasking skills, including efficient typing and system navigation to address customer needs in real-time.
Previous customer service or call centre experience is a must.

If you thrive in a fast-paced environment and love helping people while solving meaningful problems, this role is the perfect fit.

What Makes the Role Exciting:

Career growth opportunities
Training and development support
Exposure to international clients & systems
Fast-paced, fun team culture

Qualifications

Grade 12 / Matric certificate
At least 1 year of experience in a contact centre environment or 12 months customer service experience (preferably within the airline industry)
International contact centre experience will be advantageous
Strong command of written and spoken English is essential
Must have a clear credit and criminal record

Additional Information

Enjoy a dynamic 24/7 schedule with rotational shifts from Monday to Sunday
Be part of a team that keeps things running, even on South African public holidays
Our operating sites are based in Century City & Observatory

Quick Apply

Refine Your Search

wns call centre jobs in observatory western cape

Call Centre Agent (Senior Associate) - Airlines Night Shift

Call Centre Agent (Senior Associate) - Insurance Night Shift

Call Centre Agent (Senior Associate) - Collections

Team Leader (Call Centre)

Call Centre Agent (Senior Associate) - Travel (GDS Expert)

Collections Agent - Utilities Contact Centre

Call Centre Agent (Senior Associate) - Hotel Reservation Sales (Night Shift)

Senior Group Manager - Call Centre Operations Night Shift

Other jobs to consider

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