3 Remote customer service Jobs and Work in Nigel, Gauteng

Client Services Manager (Springs, Gauteng | On-site)
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Client Services Manager (Springs, Gauteng | On-site)

Badger Holdings -
Springs, Gauteng

Apply Now

Job Details

Full-time

Full Job Description

Client Services Manager (Insurance Call Centre)

African Independent Brokers (AIB)
Location: Springs, East Rand (on-site)

This isn’t a “keep things ticking” role, this is a build, lead, fix, and elevate role.

AIB is creating this position to strengthen leadership in our internal operations. We need someone who can step in, take ownership, and raise the standard of how we serve our clients, in every call, in every interaction, in every day.

What you’ll be stepping into

You’ll lead a client services team in a busy insurance call centre environment’ with full accountability for performance, service delivery, and team capability.
Lead and develop Team Leaders and Consultants
Own service levels, call quality, and client experience
Step into escalations and resolve issues thoroughly
Identify gaps and fix what’s not working.
Drive performance through clear targets, coaching, and accountability
Work closely with ops, sales, and partners to keep everything aligned
Ensure adherence to regulatory requirements by means of audits and quality assurance.
Support the training, onboarding, and development of team members to ensure consistent capability and service excellence.
Monitor key performance indicators, including customer satisfaction, retention, call quality, and operational productivity, and implement action plans where needed.
Manage daily operational workflows, workforce planning, and resource allocation to maintain efficiency and service levels

This role sits at the centre of operations, where people, process, and performance meet.

What matters here

We’re looking for someone who knows this environment and can lead from the front:

3–5 years in a call centre / client services environment
2–3 years leading people (not just managing but someone who leads)
Insurance or financial services experience is strongly preferred
Solid understanding of call centre metrics, performance management, and service delivery
Comfortable having tough conversations, making decisions, and taking ownership when things go wrong.

Education

Post-matric qualification in Business, Management, Insurance or similar (preferred)
Matric with relevant experience will be considered
RE5 (non-negotiable)
RE1 (advantageous)

What will set you apart

You understand the commercial impact of your work and lead with that in mind.
You are hands-on and adaptable, willing to “taste the soup” and dive into the details to get the work done.
You are not someone who hides behind process, you want to improve it!
Pressure doesn’t scare you; it excites you!
You are someone who leads from the front, present, involved and hands-on.
You understand that customer experience does not “just happen”, it’s the outcome of daily discipline

Other requirements

On-site (not remote/hybrid)
Valid driver’s licence and own vehicle (preferred)

What you will get:

Good basic salary plus company benefits
A leadership team that’s been in the game for years, steady, experienced, and invested in your success
The opportunity to step into a role where your impact will be seen and felt!

Why this role exists

This isn’t a replacement hire. It’s a deliberate investment in stronger leadership.

If you’re looking for a role where you can genuinely influence performance, culture, and client experience then look no further!

Apply Now

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remote customer service jobs in nigel, gauteng

Client Services Manager (Springs, Gauteng | On-site)

Area Service Leader

Technical field service and sales support

More jobs to discover

I want to receive the latest job alert for remote customer service in nigel, gauteng

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