11 Call centre Jobs and Work in Newton Park Eastern Cape

ZAF Customer Service Representative PO PE - Financial
Teleperformance —Port Elizabeth, Eastern Cape 6057
- Full-time
ZAF Customer Service Representative BB PE
Teleperformance —Port Elizabeth, Eastern Cape 6057
- Full-time
Customer Care Liaison
Wheco Group —Port Elizabeth, Eastern Cape
3d
ZAF Customer Service Representative MZ PE - Banking/Insurance/Collections
Teleperformance —Port Elizabeth, Eastern Cape 6057
- Full-time
SALES AGENT/CUSTOMER SERVICE AGENT
Veto Elite Sourcing —Port Elizabeth, Eastern Cape
- R1 500 - R3 500 a week
- Full-time
Quick Apply
Service Consultant: Fixed Term Contract - Port Elizabeth
Discovery Ltd. —Port Elizabeth, Eastern Cape 6001
WFM Manager
Teleperformance —Port Elizabeth, Eastern Cape 6045
- Full-time

More jobs to discover

Find similar jobs that you might be interested in.

ZAF Customer Service Representative BB PE
Teleperformance —Port Elizabeth, Eastern Cape 6057
 Ensuring copy statements are ordered and appropriately charged to the customer’s account.  Processing Inbound applications and ensuring accurate data entry…

I want to receive the latest job alert for call centre in newton park eastern cape

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call centre jobs near newton park eastern cape

Customer Service Representative jobs in Port Elizabeth, Eastern Cape

Liaison jobs in Port Elizabeth, Eastern Cape

Work From Home Customer Service jobs in Western Cape

Service Consultant jobs in Limpopo

Service Consultant jobs in Vereeniging, Gauteng

Service Consultant jobs in Western Cape

Broker Consultant jobs in Johannesburg, Gauteng

Amazon Customer Service jobs in Cape Town, Western Cape

Service Consultant jobs in Kempton Park, Gauteng

Customer Service Representative jobs in Ballito, Kwazulu Natal

Customer Service Representative jobs in Johannesburg, Gauteng

Customer Service jobs in Port Elizabeth, Eastern Cape

Cleaning Service jobs in Cape Town, Western Cape

Customer Service Representative jobs in Centurion, Gauteng

Customer Service Representative jobs in Victoria & Alfred Waterfront, Western Cape

Customer Service jobs in Durban, Kwazulu Natal

Airline Customer Service jobs in Cape Town, Western Cape 8000

Customer Service Entry Level jobs in Cape Town, Western Cape

Customer Service Representative jobs in Tembisa, Gauteng

Customer Service Representative jobs in Johannesburg South, Gauteng

ZAF Customer Service Representative PO PE - Financial

Teleperformance -
Port Elizabeth, Eastern Cape 6057

Apply Now

Job Details

Full-time

Full Job Description

Overview:

To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with
company directive. To actively promote the Brand by providing quality customer service at every instance, promoting products and
services whilst stimulating revenue for the business. To handle day to day customer requests received via different channels of
communication and as per Client guidelines.

“Teleperformance is a Regulated Financial Company operating largely in the BFSI sector. As such, it is a condition of numerous Service Level Agreements with many of our clients that Employees possess acceptable credit scores and that they have no criminal records throughout their employment tenure with our Company. For this reason, employment of any prospective job candidate is subject to the outcome of satisfactory references, credit & criminal checks. Sshortlisted job applicants will thus be required to sign a consent form to undergo the afore-mentioned checks as part of our Recruitment process with our registered service provider.”

Qualifications:

Education and Specific Training
Work Experience

Matric/Equivalent
Minimum of 6 months -12 months call Centre/ telephone sales experience
Maintain campaign performance, quality, regulatory and compliance standards
Experience in a FCA regulated environment – Advantageous
Experience in banking/Insurance Financial industries- Advantageous

Responsibilities:

Handle incoming phone calls and emails from existing and potential business customers on queries relating
but not limited to:

Ensuring adherence to the DPA requirements within the CS environment
Complaint handling skills ensuring appropriate solutions are offered
Processing customer payments
Providing transactional data both recent and historically
Processing replacement card requests
Submitting Lost and Stolen requests including the immediate blocking of an account and updating the
customer records with accurate information to ensure Fraud risk is minimal.
Updating customer records on request ensuring accounts are updated accurately
Processing cash advance requests
Activating accounts and adhering to all activation scripting to ensure accounts are opened accurately
Closing customer accounts on request
Providing interest calculation advice on request
Providing correct and accurate advice in relation to accounts which are in a collections state and where
necessary adding a promise to pay
Processing credit balance refunds on request
Setting up Direct Debits
Raising disputes through to the fraud department as per the agreed processes
Providing technical support for all online enquiries including the re-setting of accounts.
Submitting account blocks as and when required and ensuring adherence to company guidelines.
Processing Inbound applications and ensuring accurate data entry of customer details into the Transact
systems
Ensuring appropriate letters are issued to customers based on their requests
Support the location of missing payments and raising through to the relevant areas to ensure customers’
accounts are processed accurately
Submitting pin requests
Ensuring all reasonable adjustment requests are processed and accurately recorded
Processing additional cardholder and authorized user requests
Adhering to all compliance scripting
Correspondence Responsibilities
Processing as above all customer written requests adhering to all compliance and DPA requirements
Using Econsumer to amend date of birth mis-matches and following strict procedural guidance.
Batch and record all volumes of customer correspondence
Processing credit limit reductions and rejections
Support the archiving process of correspondence
Ensuring copy statements are ordered and appropriately charged to the customer’s account
Working in a finance-related field, but not actively working with money, a level of responsibility, trust, honesty and integrity are crucial.

Additional Responsibilities:

As part of your continuous development you will be given the opportunity to be a buddy to new starters and
champion new initiatives within the department. You will also be required to support business requirements
and where necessary provide support to other areas of the business

Apply Now

Refine Your Search

call centre jobs in newton park eastern cape

ZAF Customer Service Representative PO PE - Financial

ZAF Customer Service Representative BB PE

Customer Care Liaison

ZAF Customer Service Representative MZ PE - Banking/Insurance/Collections

SALES AGENT/CUSTOMER SERVICE AGENT

Service Consultant: Fixed Term Contract - Port Elizabeth

WFM Manager

More jobs to discover

I want to receive the latest job alert for call centre in newton park eastern cape

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected