Quality control
- Adhere to SOPs regarding security systems and vehicle systems
- Report malfunctions to management immediately
- Perform all system repairs to match installation standards
- Refer malfunctions that are out of your scope to the approved service provider and manage the process within
the agreed upon SLA.
Preventative maintenance: Systems
- Compile and implement a preventative maintenance program.
- Conduct preventative maintenance on all vehicle equipment in the fleet.
- Report on any system maintenance conducted and the requirements for equipment replacement to the fleet
controller.
System repair and technical support: PC & Base station equipment and vehicle systems
- Maintain conformance to the latest software update requirements and provide support to the SBV Service
Desk in downloading updates to PC’s and vehicles.
- Inspect base station equipment on a weekly basis and corroborate that end users are performing according to
the correct procedure and the stability of the equipment.
- Request replacement equipment where faulty equipment is detected.
- Maintain and updated a version control log.
- Test and troubleshoot defective electronic equipment and wiring and where possible, repair all vehicle system
according to the agreed upon SLA’s.
- Control spare stock and manage the allocation, billing and replenishment of this stock on a weekly basis.
- Adapt existing electronic equipment to specialized needs.
- Create and maintain records of work accomplished.
Fault report Management
- Manage the end-to-end fault reporting through the SBV prescribed platform.
- Report any critical system failure to the Regional Fleet Coordinator and National Systems Manager.
- Complete the return process and documentation for the return of faulty components in conjunction with the
national Systems Manager.
- Follow up on replacement spares.
- Compile a monthly trend analysis of faults in order to identify stability of the system and submit to the National
Systems Manager.
Logistical support
- Collaborate with the National Systems Manager to co-ordinate the removal of equipment that can be re-used.
- Asset management including disposals and transfers to be done in conjunction with the Fleet Controller.
- Daily system tracking checks to be reported to the National Systems Manager.
- GPSI run files to be maintained and updated regularly.
New development and retrofitting of systems
- Provide input and Support when testing new systems as per the agreed specification through the inspection
of functionality and installation quality.
- Schedule and manage the installations of the systems in the field and escalate any discrepancies to the
National Systems Manager and the Regional Fleet Coordinator.
- Follow up on re-work until stability is obtained.
- Replace faulty hardware and the re-program software to provide a reliable product/system.
Training
- Provide training to the mechanical/fleet staff regarding first line finding and maintenance.
- Provide training to the relevant operational staff on the procedure and utilization of systems on board vehicles
as well as the control room.
- Assist in the training of new recruits during the CITPO course at the Centre/Region.
Administration
- Performs annual audits of systems at the Centre and submit findings to the National Systems Manager
- Makae recommendations in terms of cost savings initiatives with regards to systems
- Arrange for payment of invoices in accordance with company policy
- Balances and maximizes utilization of the fleet according to the centres needs
- Track the fleet performance and maintenance against set benchmarks and strategies and suggest and
motivates new improvements
- Schedule the Centre’s vehicles for different types of services / repairs as prescribed by the Fleet policy / support
office instructions
- Monitor the scheduled maintenance plans foe optimal availability of vehicles
- Monitor that daily running and electrical fault repairs are carried out at the centre when necessary and small
problems on the vehicles are attended to before it is escalated.
- Deal directly with external service providers to assist with repairs according to the agreed upon SLAs and
guidelines.
- Report on possible vehicle replacements to the Regional Fleet Coordinator in accordance with the
replacement’s plans
- Co-ordinate the repair / replacement of sub-systems with the relevant service providers, SBV System
Technician and Regional Fleet Coordinator
Vehicle management and administration
- Plan and execute registration, re-registration, renewal of licensing and vehicle Certificate of Fitness (COF) of
vehicles in order to comply with legislation and company policy and procedure
- Confirm that suppliers and internal repairs adheres to Repair Authorization processes with the relevant service
provider and escalate where necessary.
- Verify that each vehicle has a vehicle log book as well the relevant accident procedure information
- Communicate to Management and Drivers any changes to company Fleet policy, procedures and legislation
- Communicate to Management and Drivers regarding any implementation of new mechanical and electronic
innovations
- Identify training gaps within gaps within one’s area, reporting gaps and making recommendations to the
regional Fleet coordinator
- Manage the process of maintaining and replacing vehicle parts at centers to maintain a high level of service
quality and cost effectiveness, including but not limited to: lubricant and tyre stock.
- Maintain vehicle asset registers and submit changes to regional Fleet Coordinator
- Calculate and report on each vehicle variable operating cost on daily basis to identify potential causes for high
fuel usage
- Plan fuel saving initiatives at your Centre in conjunction with the Regional Fleet Coordinator and relevant
manager at the Centre
- Investigate fuel theft and usage outside of agreed norms and report incidents to management for further action
- Perform spot-checks to verify that fault diagnosis is done correctly before repairs are authorized
- Check all suppliers and repair invoices to verify that invoices are signed off by management prior to requesting
payment.
Tyre Management
- Execute random tyre pressure tests during daily vehicle inspections and reiterate the relationship between
correct tyre pressure and financial implications
- Adhere to company policies and fleet policy with regards to tyre management
- Investigate and report on any irregularities which involve missing tyre stock
- Plan and execute tyre replacements of all vehicles categories for maximum vehicle availability and less onthe-road repairs.
- Monitor credits received for all tyre casings handed over to suppliers and manage tyre scrap by providing an
analysis
Governance
- Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the
department’s processes and quality management system is at all times in compliance with the standard.
- Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection
and outcome.
Drive the organisation culture
- Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and
commitment towards the mission.
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Lead as an Ambassador and executor of Change
- Act as a change management architect in periods of change to ensure business continuity.
- Manage the integration of business units into a seamless end to end solution for customers.
- Effectively communicate and embed new processes and procedures as they occur, addressing or escalating
matters/ concerns to the SME’s (subject matter experts) when required.
- Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate
communication is given across one’s portfolio.
