New Store Opening – Exciting Opportunity
Join the Pedros family as we open our brand-new store in Mthatha. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.
DUTIES AND RESPONSIBILITIES:
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Overseeing overall operation of the restaurant/ take-away
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Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
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Overseeing and managing stock control, purchasing and orders
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Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
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Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
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Managing staff including discipline and work rosters.
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Work within a team and drive the restaurant/take-away forward
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Ensuring compliance with health and safety regulations
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Ensure daily opening and closing procedures are conducted at the store
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Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
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Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
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People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
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Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
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Performance evaluation of staff
REQUIREMENTS:
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Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
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GAAP experience and knowledge - Advantageous
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Management skills
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Organizational skills
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Customer service and good verbal communication skills
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Problem-solving skills
