GENERAL ACCOUNTABILITY:
Direct report to the Workshop Foreman. This position has the responsibility of Technical hands-on assistance and Support, including but not limited to maintenance, services, repairs, and inspections as per the application.
The primary focus is on Technical Assistance to the customer network.
KPIs:
KPI 1 - Job Card Administration
● Accountable to ensure the accuracy and completeness of job cards assigned to you.
● Ensure Parts identification for any additional repairs needed is done accurately and cost-effectively.
● Diagnose errors and technical problems to determine proper solutions to produce timely and detailed service reports.
KPI 2 - Management of Manitou resources
● You are accountable and responsible for the tidiness and upkeep of your allocated Field Service vehicle.
● You are accountable for the Manitou Tools allocated to your vehicle and report on breakages and missing tools.
● It will be expected of each member to hand in their overtime and expense claims on time as prescribed by the Finance department. The claim document should be complete with all supporting documents attached.
KPI 3 – Customer Satisfaction
● Manage all on-site services, repairs, and maintenance as required per application, as per customer safety procedures and policies.
● You are accountable for your actions on site when liaising with customers by not divulging company information or sensitive information on jobs that would put Manitou SA in a bad light.
KPI 4 – Reporting
● You are accountable and responsible for reporting back on damages and defects of your Service Vehicle and tools.
● You are accountable for additional work to be done after site visits have been conducted.
ADDITIONAL DUTIES AND RESPONSIBILITIES NOT REFLECTED IN KPI’s:
● Collaborate with various departments within MSA and share information across the organization to build positive relationships with customers and co-workers.
● To carry out any reasonable work request given by management.
● To carry out all tasks given as per environmental, health, and safety guidelines provided by the company.
● Management may request and expect the member to work overtime if the need arises (all overtime will be compensated for according to the company's overtime policy).
● It will be expected of each member to utilize company property and vehicles in accordance with company policies and adhere to National legislation when driving on national roads.
● Promote a Health and Safety culture within the Field Service Department.
EDUCATION:
● Matric (Gr 12)
● Red Seal Qualified Diesel Mechanic Technician
● Excellent Product Knowledge.
● Operator Competency on all Manitou-related equipment and machines.
EXPERIENCE:
● At least 5 years’ experience in Mechanical repairs on Material Handling Equipment.
● Knowledge of South African legislation and standards related to off-highway equipment.
● Leadership skills are necessary to manage and develop a healthy relationship with key customers in the field.
COMPETENCIES AND SKILLS:
● Outstanding leadership and time management skills.
● Intermediate to excellent computer skills.
● Excellent people skills.
● Internal and external communication skills.
● Excellent reading and writing in English.
● Ability to work collaboratively with colleagues and staff to create a result-driven, team-oriented environment.
● In possession of a valid RSA driver’s license.
● Ability to work under pressure.
● Ability to work unsupervised.
● Knowledge of the environmental, health, and safety guidelines.
● Technical business understanding.
INTERNAL/EXTERNAL CONNECTIONS:
● Works in partnership with almost all departments of the Headquarters to ensure close alignment.
● Represents the company as an appropriate ambassador in its relationships with key customers, suppliers, competitors, government agencies, professional societies, and similar groups.
LOCATION & EXPECTED TRAVEL:
● This position is based at 13 July Street, Middelburg, South Africa
This position will require travel throughout the Mpumalanga region.
Job Type: Permanent
Application Question(s):
- How many years of material handling experience as a Diesel Mechanic do you have?
- What is your current salary?
- Why do you want to leave your current employer?
Experience:
- Material handling equipment: 4 years (Required)
License/Certification:
- Red Seal Trade Qualification (Required)
Work Location: In person
