Job Summary:
To manage operational efficiencies and achieve client / customer objectives in areas of responsibility.
Key Responsibilities and Deliverables:
Achievement of sales targets
- Identify sales targets per channel per month and draw up quarterly project plan as to how these targets will be achieved
- Manage and track implementation of project plan (revising the plan based on client feedback as required)
- Liaise with buyers to achieve targets
- Provide feedback to clients
- Manage Promotional Activities
- Manage new innovations
- Manage out-of-stocks
- Manage Forward Share
- Minimise credit notes
Effective operational management
- Ensure adherence to call cycle
- Ensure effective time management when visiting stores (appropriate to store profile)
- Ensure stock availability
- Ensure shelf health (including stock-on-shelf; PI labels; removal of damaged and expired stock, as well as general hygiene of shelf)
- Adhere to specific Returns Management policies (per client)
- Implement promotional schedules
- Ensure a good working relationship between field staff and store management
- Update Strike Action Plan (biannually)
Effective budget and financial management (as required by Business Unit)
- Compile annual budget (per Business Unit) using previous Business Unit financial performance information
- Submit budget to relevant manager for review and sign-off
- Analyze monthly departmental budgeting and accounting reports and identify and control variances
- Take appropriate action to ensure adherence to expense budgets
- Prepare and compile budget reports (monthly)
- Continually seek new ways to improve efficiencies and decrease expenditure
- Ensure compliance to relevant policies and procedures
- Proactively seek to identify and manage risk
- Release / authorize orders
Effective knowledge sharing (including management of field intelligence)
- Be alert to competitor activity and potential tenders
- Compile Field Intelligence reports and submit to manager
- Update clients on competitor activity
- Ensure effective communication of information to Field Force
Effective client and customer relationship management
- Proactively build relationships with clients and customers and ensure they are kept informed
- Ensure prompt problem solving
Effective administration and asset management
- Ensure accurate salary input and monitor and control expense claims
- Ensure scorecard compliance
- Ensure effective management appraisals (C BAND and up)
- Ensure effective leave management and administration
- Conduct HR audits
- Conduct Financial audits
- Check and monitor assets and ensure updated asset register (monthly)
- Conduct disciplinary hearings as required
- In the regions, ensure office hygiene and equipment are maintained
Effective people management
- Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:
- Recruitment
- Induction
- Development
- Remuneration and Rewards
- Performance Management
- Career path and succession planning
- On-the-job training, coaching & mentoring
- Staff wellbeing
- Manage Employment Equity targets
- Ensure appropriate levels of management and accountability
- Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative
- Ensure effective knowledge sharing
Effective teamwork and self-management
- Actively and consistently maintain high standards of professionalism in all aspects of personal presentation and delivery
- Apply knowledge of the organizational systems, structures, policies and procedures to achieve results
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Provide appropriate resolution for tasks or deadlines not met
- Support and drive the business’ core values
- Maintain a positive attitude
- Respond openly to feedback
- Take ownership for driving own career development
Key Competencies
Transformative leadership
Judgement & decision making
Emotional maturity
Coaching & development of others
Team leadership
Impact & influence
Critical thinking
Organisational awareness
Analysis & problem solving
Establishing networks
Industry & business awareness
Service excellence
