We are a well-established IT services and repair company based on the KZN South Coast looking for a Junior IT Support Technician to join our team. This is a hands-on role combining bench repairs with direct client interaction — you will be the first point of contact for walk-in and phone enquiries while also working through workshop repairs daily.
This is not an entry-level position for someone with no experience. We need someone who can handle real hardware faults and deal with clients professionally and confidently without constant supervision.
Responsibilities
- Receiving walk-in clients and phone calls, assessing their issues, and advising them clearly and professionally
- Accurately capturing client and device information, logging jobs, and keeping clients updated on repair progress
- Laptop and desktop hardware repairs including screen replacements, keyboard swaps, RAM and storage upgrades, and charging port repairs
- Hardware diagnostics and logical fault-finding to identify faulty components
- Windows reinstalls, driver troubleshooting, virus and malware removal, data backup and recovery
- Managing multiple open jobs in the workshop and prioritising effectively
- Assisting senior technicians with more complex repairs when required
- Keeping the workshop and front-of-house area organised and presentable
Requirements
- Demonstrated hands-on experience repairing laptops and desktops — you must be able to open a machine, diagnose the fault, and carry out the repair
- Ability to replace common laptop components (screens, keyboards, batteries, storage drives) without supervision
- Solid Windows 10 and 11 troubleshooting skills
- Good understanding of PC hardware and how components fail
- Confident, well-spoken, and professional when dealing with clients face-to-face and over the phone — this is a client-facing role and presentation matters
- Able to explain technical issues to non-technical clients in plain language
- Reliable, honest, and able to manage multiple jobs simultaneously
- Must be based on the South Coast or able to commute to Uvongo daily
Advantageous
- CompTIA A+ certification or equivalent
- Experience with console repairs (PlayStation, Xbox)
- Basic networking knowledge
- Comfortable using AI tools daily
Pay: R6 000,00 - R7 000,00 per month
Application Question(s):
- Can you fix all kinds of laptop hardware issues ?
- Can you fix consoles ?
- Where are you living at the moment?
- on a scale of 1 - 10 with 10 being the best and 1 being the worst, what is your level of confidence dealing with client directly and communicating with clients directly ?
Experience:
- IT Technical: 2 years (Required)
Work Location: In person
