106 Quality assurance manager Jobs and Work in Little Falls Gauteng

An opportunity has arisen at our Head Office for a Quality Assurance Operational Assessor to support company-wide quality management and will be reporting to the Quality Management Manager. The role requires a self-motivated, analytical and organised individual committed to service excellence and continuous improvement.

Minimum Requirements:

Relevant diploma or degree in Quality Management, Business Administration, Healthcare Management or a related field.
Experience in quality assurance, operational auditing, compliance or risk management.
Managed Care, Occupational Health, Wellness or healthcare operations experience will be advantageous.
Working knowledge of ISO standards, service-level agreements and compliance frameworks.
Strong computer literacy, analytical, communication and report-writing skills

Skills and knowledge

ISO standards, compliance frameworks and best operational practices.
SLA application across Managed Care, Occupational Health and Wellness.
Quality auditing, risk management and performance monitoring.
Corrective-action tracking, data analysis and follow-up reporting.
Training, communication and quality-culture development.

Competencies

Influence and collaboration.
Accountability and responsibility.
Innovation and positive attitude.
Excellent attention to detail.
Ability to evaluate operational risks and improvement needs.

Key Performance Areas:

Implement the Quality Assurance Management Framework and conduct scheduled or ad-hoc operational audits.
Document evidence and findings, issue clear reports and track prioritised corrective actions to closure.
Monitor quality, operational and complaints performance to identify risks, trends and improvement opportunities.
Maintain organisational and client risk registers; follow up and escalate overdue or high-risk matters.
Verify compliance with internal controls, SLAs, ISO standards and regulatory requirements.
Guide operational teams on quality standards, SOPs and improvement initiatives, and support stakeholder meetings.
Deliver agreed KPIs: 95% audit completion; 90% timely action closure; monthly reporting by the 5th working day; 95% complaints within SLA; monthly calibration within 5%; and at least 90% client satisfaction.

CLOSING DATE: 21 August 2026

Correspondence will only be entered into with shortlisted candidates.

Send CV and qualifications to [email protected] | Subject: Quality Assurance Operational Assessor Position

If no response is received within 7 working days of the closing date, please regard the application as unsuccessful. Background checks will be conducted on shortlisted candidates.

Pay: R25 000,00 - R35 000,00 per month

Work Location: In person

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