COE Service Administrator
Location: Mokopane
Work Arrangement: Hybrid
What we do at Weir
We are a global leader in mining technology for a sustainable future. We help our customers extract the resources the world needs more efficiently and more sustainably. Our planet’s future depends on the transition to renewable energy, and that transition can only happen with the metals and minerals our customers deliver. So, we work side by side with mines across the globe to move less rock, use less energy, use water wisely, and create less waste. Together, we drive the shift to smart, efficient, and more sustainable mining.
Make your impact
You’ll play a key role in solving real-world challenges. You’ll apply your skills to deliver results that matter whether that’s through engineering, planning or customer support. You’ll work with purpose, learn every day and help shape a more sustainable future.
What you’ll do
- *Service Administration:* Operate SAP CS to create, manage, and update service transactions ensuring accurate and timely processing. Release orders in SAP for scheduling and maintain functional locations, equipment, BOMs, and installed base linkage. Daily tasks include registering service enquiries, creating quotations, processing contracts, and managing billing transactions. Success means seamless service execution with high data accuracy and compliance.
- *Operational Support:* Monitor service costs, captured hours, and work in progress (WIP) in collaboration with Service Managers and Engineers. Track service on-time delivery (OTD) and identify improvement opportunities. Liaise with sales, logistics, and finance teams to ensure smooth order execution. Travel may be required occasionally to plant sites as needed.
- *Customer and Engineer Engagement:* Engage daily with service engineers to review job status, expedite spare part shortages, and provide professional service order status feedback to stakeholders.
- *System and Financial Administration:* Maintain correct system status for service orders, perform results analysis and settlement activities, and close service orders daily to ensure financial accuracy.
- *Reporting and Data Management:* Support service OTD and output forecasting, provide management with insights on trends and opportunities, and maintain document control compliance to ensure audit readiness.
- *Safety First:* Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world-class safety culture.
What you’ll bring
Must-haves:
- Grade 12
- Minimum 3 years’ experience with strong end-to-end understanding of service order administration.
- Experience in working on Ariba and Coupa will be advantageous
- Proficiency in Microsoft Office and SAP (essential).
- Excellent communication and problem-solving skills with a dynamic approach.
- High level of accuracy and great attention to detail.
Nice-to-haves:
- Commercial awareness and understanding of service processes.
- Experience working in a mining or industrial service environment.
- Ability to work collaboratively across multiple regions and teams.
- Familiarity with financial processes related to service delivery.
Why join Weir?
We live our values we think safety first, do the right thing, respect each other, aim high, and delight our customers. We encourage our people to lead by example and celebrate our successes.
We’re passionate about our purpose to help deliver the natural resources that are essential to create a better future for the world. We do this by combining our deep customer insights, world-class engineering, materials science expertise, and intelligent automation to deliver innovative end-to-end solutions incorporating our signature technologies.
We believe your voice matters and your ideas make a difference. We’re working hard to nurture a diverse culture where our people feel like they belong and can do the best work of their lives. You can help shape our unique culture through our inclusion networks and safety initiatives.
Benefits
- Competitive pay
- Career development and learning support
- Access to global inclusion networks
- Regional and team-specific benefits
- Sharebuilder scheme
- Wellness support for you and your family
- Collaboration with global teams
- Study support
