125 Service delivery manager Jobs and Work in Kwazulu Natal

Club Experience Manager
Virgin Active South Africa (Pty) Ltd —Pietermaritzburg, KwaZulu-Natal
- R188 520 a year
Product Manager
Nexora Technologies —Ballito, KwaZulu-Natal
- R40 000 - R60 000 a month
- Remote
PRODUCT CONSULTANT
Smollan —KwaZulu-Natal
- Part-time
Events, Conferencing & Guest Experience Manager
Dream Resorts —Jozini, KwaZulu-Natal
- Full-time
Quick Apply
Branch Manager
Maziv —Durban, KwaZulu-Natal
- Part-time
Project Manager, SureAdhere
Dimagi —Durban, KwaZulu-Natal
- R811 740 a year
- Remote
Manager: Design Studio
Durban University of Technology —Durban, KwaZulu-Natal
10h
Medical Microbiology Pathologist Consultant
Neuberg Global Laboratories —Amanzimtoti, KwaZulu-Natal
- Full-time
Quick Apply
18h
Oracle PeopleSoft AMS Service Delivery Lead / Project Lead
Phungela —Durban, KwaZulu-Natal
Quick Apply
20h
Manager: Trust Administration
Absa Bank Limited —Umhlanga, KwaZulu-Natal
- Full-time
1d
General Manager - Protea Hotel Durban Umhlanga
Marriott International, Inc —Durban, KwaZulu-Natal
- Full-time
1d
Site Scheduler
AVI Limited —Pinetown, KwaZulu-Natal
1d
BIM Modeller - Structures, Data Center
AECOM —Durban, KwaZulu-Natal
- Full-time
1d
Sales and Admin Assistant
Supa Quick Springfield —Springfield, KwaZulu-Natal
- Full-time
Quick Apply
1d
Junior Plant Controller
Zungu Civils —Pinetown, KwaZulu-Natal
- Up to R9 000 a month
Quick Apply
1d
Senior Facilities Manager
Tsebo Group —Durban, KwaZulu-Natal
1d
Account Director ( 4 month-FTC)
Publicis Groupe Holdings B.V —Durban, KwaZulu-Natal 4051
Quick Apply
2d
KAM Massmart & Independent Retail HC
Unilever —La Lucia, KwaZulu-Natal
- Full-time
4d
Business Development Manager (KZN)
FirstRand —Durban, KwaZulu-Natal
- Full-time
4d
NIMART Nurse - PWID (uMgungundlovu)
TB HIV Care —Pietermaritzburg, KwaZulu-Natal
4d

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Club Experience Manager

Virgin Active South Africa (Pty) Ltd -
Pietermaritzburg, KwaZulu-Natal

Apply Now

Job Details

Permanent
R188 520 a year

Full Job Description

CASCADES VIRGIN ACTIVE

Your Purpose...

To change peoples, lives for the better through wellness, through delivering on OUR PROMISE, which is to welcome and know our members. Be the host whilst owning every interaction and make the member experience memorable
To drive a social wellness club by having a natural service orientation with a deep passion for wellness and desire to make a positive difference every day
The Club Experience Manager is a dynamic and customer experienced focused person who will be responsible for ensuring an exceptional experience at Virgin Active. The role involves leading customer experiences, executing strategies that will enhance members satisfaction, and leading a team dedicated to providing outstanding service.

Your Duties and Responsibilities...

Member Experience Management:

Monitor and enhance all aspects of the member experience, ensuring they meet established business standards.
Analysing member feedback and ensuring corrective action plans are put in place to enhance member experience
Address member feedback proactively to continuously improve service delivery, actively managing complaints and resolutions times in club.
Manage access and usage of the facilities in all areas

Support and Interaction with Members:

Be the custodian of escalated member queries and complaints, and ensure that queries and complaints are dealt with effectively and timeously, keeping in mind Our Promise pillar of "own every interaction"
Facilitate effective communication channels for member inquiries and concerns.
Ensure collaboration across all functions within the club and regional support teams to ensure effective resolution of delivery of club experience expectations.

Execution of Wellness Vision:

Implement the established wellness philosophy and ensure all member experiences reflect this vision.
Communicate the importance of wellness to both staff and members, promoting a culture of health and vitality.

Enhancement of Physical Spaces:

Oversee the maintenance and presentation of physical spaces and facilities, ensuring they are welcoming and conducive to wellness activities.
Collaborate with facilities management to address any issues affecting member experience.

Social Wellness Program Implementation:

Execute wellness programs, events, and initiatives that engage members and promote healthy lifestyles whilst ensuring this drives member retention.
Collaborate with facilities management to address any issues affecting member experience.

Community Engagement:

Encourage social interaction among members to build a strong community within the club.
Identify opportunities for partnerships with local wellness organizations to enhance member offerings.

Performance Monitoring:

Monitor Service delivery through setting performance standards.
Track member satisfaction and engagement metrics, using data to inform continuous improvement efforts.
Report regularly on the success of implemented initiatives to leadership.

People Management:

Recruit, develop and foster a culture of community and service by ensuring everyone has exceptional service and hosting skills.
Onboarding and retention of people.
Create an engaging and inspiring environment by living our People Promise (Be Yourself, Go Together, Work Hard, & Dream Big) as a leader.

Our Minimum Requirements...

We can't live without...

Matric\grade 12 qualification
Qualification in sports management, health and wellness, business administration or related field advantageous
Minimum of 2-4 years in a management role with the health and fitness industry or customer focused environment
Proven experience in digital engagement platforms
Proven experience in managing member experiences, activations and events
Background in wellness programs, community engagement or similar initiatives
VASA Product Academy or Product Qualification
Proactive Solution orientation
Train the Trainer VASA

We’d like you to have...

Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people’s lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.
Action orientation

We'd love you to have...

Wellness knowledge, beyond the health club
The ability to make quick and bold decisions.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ)

Apply Now

Refine Your Search

service delivery manager jobs in kwazulu natal

Club Experience Manager

Product Manager

PRODUCT CONSULTANT

Events, Conferencing & Guest Experience Manager

Branch Manager

Project Manager, SureAdhere

Manager: Design Studio

Medical Microbiology Pathologist Consultant

Oracle PeopleSoft AMS Service Delivery Lead / Project Lead

Manager: Trust Administration

General Manager - Protea Hotel Durban Umhlanga

Site Scheduler

BIM Modeller - Structures, Data Center

Sales and Admin Assistant

Junior Plant Controller

Senior Facilities Manager

Account Director ( 4 month-FTC)

KAM Massmart & Independent Retail HC

Business Development Manager (KZN)

NIMART Nurse - PWID (uMgungundlovu)

I want to receive the latest job alert for service delivery manager in kwazulu natal

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