9 Support technician Jobs and Work in Krugersdorp, Gp

Scheduling Agent
Fidelity Services Group —Krugersdorp, Gauteng
Junior IT Support Technician
Rectech IT Solutions (PTY) Ltd —Krugersdorp, Gauteng
- From R4 500 a month
Quick Apply
9d
Technician - XRF
SGS —West Rand, Gauteng
- Full-time
Quick Apply
Field Technician
SKF Cleaning —Kya Sand, Gauteng
Quick Apply
2d
Junior Support/Field Technician
WB —Randburg, Gauteng
- R8 000 - R10 000 a month
- Full-time
Quick Apply
3d
IT Support Technician- Johannesburg
BCE FoodService Equipment —Roodepoort, Gauteng
4d
NOC Commercial Support Technician
Cool Ideas Service Provider —Randburg, Gauteng
- Full-time
Quick Apply
IT Desktop Support Technician
Prime Meridian Direct —Johannesburg, Gauteng

More jobs to discover

Find similar jobs that you might be interested in.

Junior IT Support Technician
Rectech IT Solutions (PTY) Ltd —Krugersdorp, Gauteng
Escalate complex issues to senior technicians when appropriate. Document support requests, solutions, and procedures in the ticketing system.
From R4 500 a month
Quick Apply
9d
Junior Support/Field Technician
WB —Randburg, Gauteng
O Driver’s license is required. O Willingness to travel for on-site client support and training. O Provide remote technical support to clients on a cloud-based…
R8 000 - R10 000 a month
Quick Apply
3d

I want to receive the latest job alert for support technician in krugersdorp, gp

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support technician jobs near krugersdorp, gp

IT Support jobs in Roodepoort, Gauteng

Junior IT Technician jobs in Krugersdorp, Gauteng

Desktop Support Technician jobs in Johannesburg, Gauteng

It Support jobs in Bryanston, Gauteng

Technical Support jobs in Cape Town, Western Cape

End User Support jobs in Durban, Kwazulu Natal

It Support jobs in East London, Eastern Cape 5208

It Support jobs in West Rand, Gauteng

It Support jobs in Kempton Park, Gauteng

Technician jobs in Johannesburg, Gauteng

Operations Supervisor jobs in Johannesburg, Gauteng

Network Operations Technician jobs in Cape Town, Western Cape

Scheduler jobs in Bedfordview, Gauteng

Scheduler jobs in Remote

Junior It Technician jobs in Midrand, Gauteng

Junior Financial Analyst jobs in Cape Town, Western Cape

It Support jobs in Gauteng

Junior It Technician jobs in Johannesburg, Gauteng

Junior It Technician jobs in Cape Town, Western Cape

Technician jobs in Pretoria, Gauteng

Scheduling Agent

Fidelity Services Group -
Krugersdorp, Gauteng

Apply Now

Job Details

Full Job Description

Overall purpose of the job: The Scheduling Agent role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service and the installation thereof. They ensure that all sales made are fitted within the prescribed time frame. Your aim is to provide and promote excellent customer service and ensure customers vehicles are fitted timeously. You'll make sure that service standards are being met. This role works across multiple departments within the company to ensure total customer satisfaction.

Duties & Responsibilities:

Delivering a comprehensive service to enquiring customers either directly or through a team of customer service agents
Providing help to customers using Fidelity SecureDrive’s products and services
Communicating courteously with customers by telephone, email, letter and face-to-face
Investigating and solving customers' fitment and scheduling problems, which may be complex or long-standing, that have been passed on by customer service assistants. This requires collaboration with the technical teams in SA, India and Jamaica.
Producing written information for customers relating to their fitments as well as telephonically
Providing training to customers, either remotely or onsite, as required
Setting up and providing usernames and passwords for customers
Assisting customers through the setup process and training customers on the different features of the system
Maintain a deep knowledge of Fidelity SecureDrive’s products and services and keep up to date with changes
Managing a large number of incoming calls and emails
Address any issues/disputes from customers or clients as quickly and efficiently as possible
Ensuring all customers are scheduled and fitted within the applicable timeframe and SLAs as set out by Fidelity SecureDrive
Communicate with technicians to follow up with Scheduled jobs to ensure they are attended to accordingly.
Reschedule of jobs where clients were unavailable or client called in to reschedule.
Assist clients with De-Re Installation process and scheduling.
Assist client with scheduling repairs on devices if and where required accordingly.

Minimum qualifications and experience:

Matric / Grade 12
Relevant qualification/degree advantageous
Excellent verbal and written communication skills
Computer Literate (MS Office, Excel, PowerPoint)
Great interpersonal skills
Prior experience in Telematics advantageous
Strong understanding of customer services management process
Good knowledge of end to end supply chain and the impacts of demand on fitment schedule

Attributes:

Patience
Attentiveness
Assertiveness
Clear communication skills
Ability to use positive language
Action orientated
Time Management

Planning and Organizing
Great work ethic and a willingness to do what needs to be done

Attention to detail
Problem Solving
Analytical
Be comfortable with working in a fast paced and pressurised environment

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Apply Now

Refine Your Search

support technician jobs in krugersdorp, gp

Scheduling Agent

Junior IT Support Technician

Technician - XRF

Field Technician

Junior Support/Field Technician

IT Support Technician- Johannesburg

NOC Commercial Support Technician

IT Desktop Support Technician

More jobs to discover

I want to receive the latest job alert for support technician in krugersdorp, gp

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected