Purpose of the Role:
The Technical Contracts Coordinator is responsible for supporting Tosas' strategic customer accounts and key projects by coordinating technical information, laboratory results, investigations, reporting, and customer engagement.
The role acts as a central link between customers, Technical, Laboratory, Operations, and Commercial teams, ensuring effective communication, proactive issue management, accurate reporting, and continuous improvement in product performance and customer service.
Key Responsibilities
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Coordinate technical support activities for strategic customer accounts.
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Compile and prepare monthly customer and contract performance reports.
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Consolidate laboratory results, technical investigations, quality data, and operational information.
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Track customer complaints, product performance concerns, investigations, and corrective actions.
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Support customer meetings through preparation of technical reports, presentations, and data summaries.
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Liaise with Technical, Laboratory, Operations, and Commercial teams to ensure effective communication and follow-up.
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Identify trends, risks, and opportunities for continuous improvement.
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Maintain contract documentation, action registers, and performance dashboards.
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Assist in root cause investigations and technical problem-solving activities.
Minimum Qualifications
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BSc, BTech, National Diploma or equivalent qualification in:
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Chemistry
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Chemical Engineering
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Materials Science
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Civil Engineering
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Or a related technical discipline
Experience & Skills
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3-5 years' experience in a technical, laboratory, quality, technical services, customer support, or project coordination environment.
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Strong report writing and technical communication skills.
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Ability to analyse data and identify trends.
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Experience preparing technical reports, summaries, and presentations.
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Strong administrative and organisational abilities.
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Ability to coordinate activities across multiple departments.
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Strong communication skills
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Customer engagement and relationship management skills.
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Strong attention to detail and problem-solving ability.
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Proficient in Microsoft Excel, Word, PowerPoint, and data analysis tools.
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Experience in a laboratory, manufacturing, technical services, quality, R&D, or customer support environment will be advantageous.
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Asphalt experience
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Bituminous binders experience
Personal Attributes
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Self-motivated and proactive.
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Strong interpersonal and communication skills.
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Comfortable engaging with customers and internal stakeholders.
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Analytical and detail-oriented.
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Professional, organised, and capable of managing multiple priorities.
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Able to build relationships and work effectively in a team environment.
What We Offer
This is a unique opportunity to work on some of Tosas' most strategic customer contracts while gaining exposure to technical services, laboratory operations, quality management, customer engagement, and business operations within the bitumen and asphalt industry.
