We are seeking a dynamic and experienced Technical Key Account Manager to join our fast-growing team. This role is ideal for a professional with hands-on experience in drop safe, cash automation, or secure cash-handling technologies, combined with strong commercial and client-facing skills.
The successful candidate will act as a trusted advisor to our clients, bridging the gap between technical cash management solutions and business needs, while driving revenue growth and ensuring a high level of customer satisfaction.
You will be responsible for managing strategic accounts, supporting clients throughout the full product lifecycle, and serving as the primary technical liaison for solutions such as drop safes, smart safes, and related FinTech systems.
Main Responsibilities:
- Provide expert technical support before and after sales, particularly in relation to drop safes, cash automation systems, and secure payment technologies.
- Assess customer needs and recommend upgrades, optimizations, and integrated solutions to enhance operational efficiency and security.
- Troubleshoot and resolve technical issues related to hardware, software, and integrations, collaborating closely with engineering and product teams.
- Support clients during installation, configuration, and integration processes, including API connectivity and system interoperability.
- Develop and execute strategic account plans to drive customer retention, satisfaction, and long-term growth.
- Identify and pursue new business opportunities, including upselling additional hardware, services, or software enhancements.
- Build strong relationships with key stakeholders, including technical teams and senior decision-makers within retail, banking, and cash-intensive environments.
- Act as a subject matter expert on cash management and FinTech solutions (including cloud platforms, APIs, and emerging technologies).
- Translate technical concepts into clear, customer-friendly insights, ensuring both technical and non-technical audiences understand the value proposition.
- Monitor account performance, track sales metrics, and provide actionable feedback to internal teams.
- And any other reasonable request made by the Line Manager, SLT or ELT.
Key skills & experience:
- Bachelor’s degree in engineering, Computer Science, Business, or a related field.
- Minimum 5 years of experience in technical account management, solutions engineering, or technical sales, preferably with exposure to:
- Drop safes / smart safes
- Cash automation or cash management systems
- Retail or banking hardware solutions
- Proven track record of managing complex client accounts and achieving sales targets.
- Strong understanding of cash handling processes, financial operations, and industry regulations.
- Experience working with hardware/software integrations, APIs, and connected devices.
- Familiarity with cloud-based platforms and scalable infrastructure used in modern FinTech ecosystems.
- Proficiency with CRM tools (e.g., Salesforce) and account tracking systems.
- Ability to navigate technical environments and communicate effectively with engineers and product teams.
- Strong capability to translate complex technical solutions into business value.
- Excellent problem-solving, analytical thinking, and customer-focused mindset.
- Proactive, self-driven, and comfortable working in a fast-paced, international environment.
- Strong communication and relationship-building skills, particularly with enterprise-level clients.
At PayComplete, we value diverse perspectives and believe that diverse teams create better solutions. We are proud to be an equal opportunity employer and we encourage applications from people of all backgrounds, experiences, and identities. If you require accommodations at any stage of the recruitment process, please let us know.
Rodzaj pracy: Pełny etat
Wynagrodzenie: R50 000,00 - R70 000,00 miesięcznie (brutto)
Miejsce pracy: Hybrydowa w miejscowości Johannesburg, Gauteng
