- Take responsibility for the smooth running of all staff desktops, phones , and other hardware for example laptops, teleconference facilities etc. for all users to ensure efficiency and maximise productivity of internal staff for a 24-hour business.
- Installation/configuration of software including email, antivirus or any third-party applications requested by the customer
- Provide support for any IT related issue as direct by management
- Maintain/Upgrade/Troubleshoot all customer hardware including PC’s and peripherals, network devices or other devices requested by Manager
- Liaise with external suppliers/vendors for the repair of equipment/software under warranty or maintenance contract
- Take ownership of incidents and professionally manage them through to resolution
- Ensure all incidents, issues and changes are recorded by users
- Manage incidents, problems and Provide hands on support for other IT teams members
- Undertake other tasks as assigned by management
- Provide support for all IT related projects (out of hours working, occasional nights and weekends)
- Provide weekly reports to management for all issues at assigned branches
- Request quotes with proper information on hardware/software
- Manage small projects under the supervision and with the assistance of IT manager
- Escalate to relevant team/senior if beyond ability or responsibility
- Team player
- Excellent communication skills, written and oral
- Ability to deal professionally with users, customers and suppliers
- Ability to communicate technical information to none technical users
- Report writing
- Documentation writing
- Self-motivate, committed and enthusiastic IT professional, must be able to work on own initiative and without constant supervision.
- Proven experience of working in a high-pressured corporate environment
- Understanding of ITIL
Qualifications
- CompTIA A+ - or equivalent knowledge/experience
- CompTIA N+ - or equivalent knowledge/experience
- MCSA – Office 365
- MCSA – Server Administration
- MCSE – Office 365
- Sophos XG Firewall Engineer
Technology Skills
- Desktop support 1 and 2nd line support
- Performs IMAC (Install, Move, Add and Change)
- Microsoft Windows OS 1st and 2nd line support
- Microsoft Office support
- Understanding of Microsoft Exchange/Servers
- 1st and 2nd line application support for all installed applications
- Microsoft Outlook configuration, troubleshooting, housekeeping and administration
- Network troubleshooting, IP, DHCP, DNS 1st and 2nd line
- Cabling and patching
- Android, iPhone user support
- Printer troubleshooting and management
- Projector and audio-visual maintenance and support
Pay: R30 000,00 - R35 000,00 per month
Work Location: In person
