351 It service manager Jobs and Work in Johannesburg Gauteng

Service Desk Manager
Pink Elephant —Woodmead, Gauteng
- Full-time
Quick Apply
2d
Barman
The Capital Hotels and Apartments —Johannesburg, Gauteng 2196
- R8 000 a month
- Full-time
Receptionist
The Capital Hotels and Apartments —Sandton, Gauteng 2196
- R8 000 a month
- Full-time
Handyman
The Capital Hotels and Apartments —Johannesburg, Gauteng 2196
- R5 500 - R7 500 a month
- Full-time
Service Desk Manager
IMPRONICS DIGITECH PRIVATE LIMITED —Johannesburg, Gauteng
- Full-time
Quick Apply
General manager
Raizcorp —Sandton, Gauteng
- R810 000 a year
Product Manager
Nexora Technologies —Johannesburg, Gauteng
- R40 000 - R60 000 a month
- Remote
Logistics Manager
AVI Limited —Kempton Park, Gauteng
1d
Operations Manager
BCE FoodService Equipment —Johannesburg, Gauteng
Banqueting Waiter
The Capital Hotels and Apartments —Johannesburg, Gauteng 2196
- R5 240 a month
- Full-time
Innovation Manager
Lesaffre —Johannesburg, Gauteng
- Full-time
Quick Apply
HR Manager
Raizcorp —Sandton, Gauteng
- R360 000 - R576 000 a year
Communications Officer
Raizcorp —Sandton, Gauteng
- R420 000 - R480 000 a year
8d
Procurement Manager
Adcock Ingram —Aeroton, Gauteng
- Full-time
Kitchen Sculler
The Capital Hotels and Apartments —Sandton, Gauteng 2196
- R5 240 a month
- Full-time
2d
Operations Administrator
Zinia —Paulshof, Gauteng
- R15 000 - R25 000 a month
Quick Apply
Service Delivery & Operations Manager
Paymentology —Johannesburg, Gauteng
- Full-time
- Remote
Swim Manager
Virgin Active South Africa (Pty) Ltd —Alberton, Gauteng
Property & Asset Management Assistant
Group Careers —Johannesburg, Gauteng
- R14 000 - R14 100 an hour
- Full-time
- Remote
Quick Apply
Copywriter
CBR Marketing Solutions —Johannesburg, Gauteng

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Service Desk Manager

Pink Elephant
Woodmead, Gauteng

Quick Apply

Job Details

Permanent | Full-time
2 days ago

Full Job Description

Role Description

Manage and oversee the day-to-day operations of the service desk, including ticketing systems, phone support, and email communications.
Provide leadership, guidance, and mentorship to service desk staff, fostering a culture of accountability, teamwork, and continuous improvement.
Develop and implement service desk policies, procedures, and best practices to ensure efficient and consistent service delivery.
Monitor service desk performance metrics, analyze trends, and identify areas for improvement to enhance operational efficiency and customer satisfaction.
Collaborate with cross-functional teams to resolve complex technical issues and escalations in a timely manner.
Serve as the primary point of contact for major incidents, coordinating response efforts and communicating updates to stakeholders.
Develop and maintain relationships with key stakeholders, including internal teams and external vendors, to ensure alignment of priorities and effective collaboration.
Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for training and professional development for service desk staff.
Stay informed about emerging technologies, industry trends, and best practices in service desk management to drive continuous improvement initiatives.
Prepare and present reports, dashboards, and recommendations to senior management to communicate service desk performance and initiatives.

Role Requirements

Bachelor’s degree in information technology, Computer Science, or a related field.
5 years of experience in service desk management or IT support roles, with 3-5 years in a leadership capacity.
Proven track record of effectively managing service desk operations, including incident management, problem resolution, and customer service.
Strong leadership skills with the ability to motivate and inspire a team to achieve departmental goals.
Excellent communication and interpersonal skills, with the ability to interact professionally with stakeholders at all levels.
Solid understanding of ITIL framework and service management best practices.
Experience with service desk software and ticketing systems.
Relevant certifications such as ITIL Foundation and upwards, SDI Service desk manager.

Application Question(s):

Are you currently employed or unemployed?
What is your notice period?
What is your current salary?
What is your expected salary?
How many years of experience do you have in an SDM/ leadership role?

Education:

Bachelors (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

it service manager jobs in johannesburg gauteng

Service Desk Manager

Barman

Receptionist

Handyman

Service Desk Manager

General manager

Product Manager

Logistics Manager

Operations Manager

Banqueting Waiter

Innovation Manager

HR Manager

Communications Officer

Procurement Manager

Kitchen Sculler

Operations Administrator

Service Delivery & Operations Manager

Swim Manager

Property & Asset Management Assistant

Copywriter

I want to receive the latest job alert for it service manager in johannesburg gauteng

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