57 Technical project & program managers Jobs and Work in Johannesburg, Gp

CRM Manager
Blueion Support Services —Sandton, Gauteng
Humanitarian Services Program Specialist
The Church of Jesus Christ of Latter-day Saints —Johannesburg, Gauteng 2193
- Full-time
15h
Salesforce Engineering Lead
2U —Johannesburg, Gauteng
- Full-time
Quick Apply
17h
M80K0: Manager Planning & Engineering
FedEx AMEA —Johannesburg, Gauteng
- Full-time
1d
Software Engineering Team Lead
M-KOPA —Johannesburg, Gauteng
- Full-time
- Remote
1d
SAP Business Development Manager
Vodafone —Johannesburg, Gauteng
- Full-time
5d
R&D Engineer
Epiroc —Johannesburg, Gauteng 2000
6d
Independence (Internal Compliance) Senior Manager
Deloitte —Midrand, Gauteng
- Full-time
Quick Apply
6d
Deputy Med-Ops Cell Manager
Medecins Sans Frontieres South Africa —Johannesburg, Gauteng
- Full-time
Quick Apply
8d
Senior Contracts Engineer
Lucy Electric —City of Johannesburg, Gauteng
9d
Tendering Engineer
Lucy Electric —City of Johannesburg, Gauteng
9d
Senior Draughtsperson
ProProcess —Germiston, Gauteng 1401
- Temporary
Quick Apply
9d
Project Manager
PPS Recruitment —Parktown, Gauteng
9d
Category Director Fabric & Home Care
Givaudan —Sandton, Gauteng
12d
Business Analyst
Nedbank —Johannesburg, Gauteng
13d
Innovation Manager
Lesaffre —Johannesburg, Gauteng
- Full-time
Quick Apply
13d
Segment Sales Representative - Commercial Buildings
Eaton —Johannesburg, Gauteng
- Part-time
Career Services Specialist
Advtech —Johannesburg, Gauteng
Technical Account Manager
PPG —Linbro Park, Gauteng
- Full-time
Quick Apply
Senior Associate-Infrastructure- L2
Sutherland —Johannesburg, Gauteng

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CRM Manager

Blueion Support Services
Sandton, Gauteng

Apply Now

Job Details

Permanent

Full Job Description

A CRM (Customer Relationship Management) Manager is responsible for managing and enhancing customer relationships through the strategic use of CRM systems, data analysis, and cross-functional collaboration. The role focuses on improving customer satisfaction, retention, and revenue growth.

Key Responsibilities

Customer Data & Analysis

Manage and maintain accurate customer data within CRM platforms such as Salesforce CRM or Microsoft Dynamics 365
Analyse customer behaviour, trends, and feedback to generate actionable insights
Develop reports and dashboards to support decision-making

Strategy Development & Retention

Design and implement customer engagement and retention strategies
Develop loyalty programs, personalized campaigns, and win-back initiatives
Continuously optimise the customer lifecycle and journey

Customer Service & Communication

Serve as a key point of contact for customer queries and escalations
Resolve complaints efficiently to maintain high satisfaction levels
Ensure consistent and effective communication across all touchpoints

Cross-Functional Collaboration

Partner with sales, marketing, and IT teams to align CRM initiatives
Support integrated campaigns and ensure customer-centric execution
Facilitate knowledge sharing across departments

CRM System Management

Administer and configure CRM systems, including user access and workflows
Ensure seamless integration with marketing and analytics tools such as Google Analytics
Maintain system performance, data integrity, and automation processes

Sales & Revenue Growth

Identify upselling and cross-selling opportunities
Support lead generation and conversion strategies
Collaborate on campaigns to drive revenue growth

Key Skills & Qualifications

Technical & Analytical Skills

Strong experience with CRM tools (including Optimove as a requirement)
Advanced data analysis and reporting skills using tools like Microsoft Excel
Ability to perform customer segmentation and campaign analysis

Strategic & Business Skills

Strong strategic thinking with a focus on long-term customer value
Ability to translate data insights into actionable business strategies
Experience with marketing automation platforms such as Mailchimp

Interpersonal & Communication Skills

Excellent verbal and written communication
Strong stakeholder management and collaboration abilities
Customer-focused mindset with strong relationship-building skills

Technical Proficiency

Solid understanding of CRM configuration, workflows, and integrations (APIs)
Proficiency in Microsoft Office tools and reporting systems

Core Competencies

Customer-centric thinking
Problem-solving and decision-making
Attention to detail and data accuracy
Project and campaign management

Bonus Skills

Knowledge of data privacy regulations (e.g., GDPR)
Experience with A/B testing and optimisation
Understanding of sales funnels and customer lifecycle management

Apply Now

Refine Your Search

technical project & program managers jobs in johannesburg, gp

CRM Manager

Humanitarian Services Program Specialist

Salesforce Engineering Lead

M80K0: Manager Planning & Engineering

Software Engineering Team Lead

SAP Business Development Manager

R&D Engineer

Independence (Internal Compliance) Senior Manager

Deputy Med-Ops Cell Manager

Senior Contracts Engineer

Tendering Engineer

Senior Draughtsperson

Project Manager

Category Director Fabric & Home Care

Business Analyst

Innovation Manager

Segment Sales Representative - Commercial Buildings

Career Services Specialist

Technical Account Manager

Senior Associate-Infrastructure- L2

I want to receive the latest job alert for technical project & program managers in johannesburg, gp

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