72 Customer service analyst Jobs and Work in Johannesburg, Gp

Customer Service Analyst
Cool Ideas Service Provider —Randburg, Gauteng
- Full-time
Quick Apply
2d
Business Analyst
Blueion Support Services —Sandton, Gauteng
Data Analyst
Rohlig-Grindrod —Sandton, Gauteng
Operational Analyst
FNZ —Johannesburg, Gauteng
- Full-time
Remote Tech Customer Spt Analyst III
LexisNexis —Johannesburg, Gauteng
- Full-time
- Remote
Business Analyst
Expleo —Johannesburg, Gauteng 2000
Lead - QA
Sutherland —Johannesburg, Gauteng
Remote Tech Customer Spt Analyst III
RELX —Johannesburg, Gauteng
- Full-time
- Remote
Collections Analyst
Sanlam —Johannesburg, Gauteng
6d
Process Engineer Analyst
Talentinfintech —Sandton, Gauteng
Business Analyst
Surtech —Johannesburg, Gauteng
Quick Apply
Business/Supply Chain Analyst
Transnova —Houghton Estate, Gauteng
Marketing Services Analyst
Visa Sub-Saharan Africa (Proprietary) Limited —Johannesburg, Gauteng 2196
4h
Senior Service Management Analyst
Arup —Johannesburg, Gauteng
15h
Market Conduct Risk Analyst
Nedbank —Johannesburg, Gauteng
21h
Category Finance Analyst, Gum, Candy and Meals
Mondelēz International —Johannesburg, Gauteng
- Full-time
2d
Dealmaker - Infrastructure
IDC —Sandton, Gauteng
Quick Apply
2d
Senior Automation Design Practitioner
Nedbank —Johannesburg, Gauteng
2d
Systems Analyst
FirstRand —Johannesburg, Gauteng
- Full-time
3d
Actuarial Analyst - Data and Reporting
Discovery Ltd. —Sandton, Gauteng
4d

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Customer Service Analyst

Cool Ideas Service Provider
Randburg, Gauteng

Quick Apply

Job Details

Full-time
2 days ago

Full Job Description

Cool Ideas, leading ISP in Johannesburg requires an Customer Service Analyst to join our team

Job Description & Key Responsibilities:

Provide first-line technical support and troubleshooting for customers
Log, manage, and track faults with fibre line providers and third-party vendors
Handle incoming customer calls, assisting with technical and general service-related queries
Follow up on existing incidents and service requests to ensure resolution
Maintain a high first-time resolution rate and customer satisfaction
Accurately capture call details and update tickets in the system

Experience and Knowledge required:

Minimum of 24 months call centre experience
Minimum of 12 months technical support experience
At least 12 months’ experience providing technical support within an Internet Service Provider (ISP) environment
IT-related qualification (certificate, diploma, or equivalent)
Basic understanding of networking concepts
Experience supporting Fibre, LTE, or VoIP services
Strong communication and customer service skills
Ability to work shifts, weekends, or public holidays
Good problem-solving and analytical skills
Fluent in English

Advantageous:

ITIL qualification or working knowledge of ITIL principles
Experience with ticketing systems (e.g. Zendesk, Remedy, Freshdesk, etc.)

Please note: As part of our recruitment and selection process, shortlisted candidates will be required to complete a psychometric assessment. This assessment is designed to evaluate job-related competencies and ensure alignment with the requirements of the role. Results will be treated confidentially and used solely for selection purposes in accordance with applicable labour legislation and data protection laws.

Quick Apply

Refine Your Search

customer service analyst jobs in johannesburg, gp

Customer Service Analyst

Business Analyst

Data Analyst

Operational Analyst

Remote Tech Customer Spt Analyst III

Business Analyst

Lead - QA

Remote Tech Customer Spt Analyst III

Collections Analyst

Process Engineer Analyst

Business Analyst

Business/Supply Chain Analyst

Marketing Services Analyst

Senior Service Management Analyst

Market Conduct Risk Analyst

Category Finance Analyst, Gum, Candy and Meals

Dealmaker - Infrastructure

Senior Automation Design Practitioner

Systems Analyst

Actuarial Analyst - Data and Reporting

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