3 Customer service Jobs and Work in Jan Kempdorp, Nc

Field Technician - Junior
Herotel —Jan Kempdorp, Northern Cape
- Full-time
10d
Branch Manager
Lewis Stores Pty (Ltd) —Hartswater, Northern Cape
- Full-time
Quick Apply
7d

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Branch Manager
Lewis Stores Pty (Ltd) —Hartswater, Northern Cape
A valid driver’s license. We require a tough-minded individual who is target driven, thrives on driving performance and is able to juggle customer service with…
Quick Apply
7d

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Field Technician - Junior

Herotel -
Jan Kempdorp, Northern Cape

Apply Now

Job Details

Full-time
10 days ago

Full Job Description

Are you hands-on, technically minded and ready to build your career in fibre and wireless installations? Join our Networks team as a Junior Field Technician in Jan-Kempdorp, Northern Cape, where you'll perform standard home and small business installations, repairs and callouts across our Wireless and Fibre networks.

The key purpose of this role is to perform standard fibre and wireless installations, repairs and callouts while delivering excellent customer service and ensuring compliance with quality and safety standards.

What you'll do:

Follow all SOPs and Health & Safety procedures while maintaining accurate project and safety documentation
Work closely with the Team Leader and Scheduler to ensure smooth daily operations
Prepare for daily jobs by confirming stock availability and ensuring equipment is maintained
Conduct standard Fibre and Wireless installations including CPE setup and internal/external cable runs
Perform fibre troubleshooting including splicing, testing and dome management
Perform wireless troubleshooting including signal testing and bandwidth validation
Resolve basic network issues such as IP conflicts, firewall and routing problems
Install and configure VoIP systems
Receive and action daily job cards, ensuring correct stock and scope alignment
Communicate with Installation Team Leader to confirm RF signal strength and fibre allocations
Set up and verify client equipment functionality
Upgrade firmware, complete clean-up and capture photographic evidence for quality control
Troubleshoot and resolve on-site callouts efficiently while communicating cost implications where applicable
Confirm client satisfaction before leaving site
Perform CPE recoveries for Wireless and Fibre including equipment removal and job card completion
Complete accurate job cards and ticket updates for invoicing and reporting
Work overtime, weekends and emergency call-outs when required
Operate safely at heights and in confined spaces

What you'll need:

Grade 12 qualification
Minimum 1 year Fibre Optic splicing experience
Minimum 1 year RF/Wireless experience
Knowledge of network structures and crimping techniques
Basic networking knowledge
Basic computer literacy
Experience with fibre troubleshooting tools such as OTDR and fusion splicing equipment advantageous
Valid driver's licence with clean driving record
Good analytical and problem-solving skills
Effective planning and organisational skills
Good working knowledge of hand and power tools
Proficiency in fibre cable termination and fusion splicing techniques
Strong manual dexterity and hand-eye coordination
Ability to work neatly and accurately
Technically minded with customer service experience
Ability to work in physically demanding environments including lifting and climbing
Medically fit and comfortable working at heights
Self-disciplined, motivated and well organised

What we offer:

Exposure to a dynamic workplace
A chance to grow your skills through our internal academy
A friendly, team-driven environment
Group Risk Benefits
Medical Benefits
Health and Lifestyle Programmes

Important Disclaimer:

Please ensure that the information you provide in your application is true, accurate, and correct.
Preference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in line with Herotel's Employment Equity Plan.
By submitting an application, you consent to the processing of your personal information in accordance with POPIA for recruitment purposes.
For more details on how we handle personal information, please refer to our Privacy Policy on our website (https://herotel.com/compliance).
If you do not hear from us within 14 days, please consider your application unsuccessful.

Apply Now

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