7 Support engineer Jobs and Work in Ilembe Kwazulu Natal

RTA
unifyCX —Ballito, KwaZulu-Natal
Quick Apply
Team Leader
unifyCX —Ballito, KwaZulu-Natal
Quick Apply
Quality Assurance Monitor
unifyCX —Ballito, KwaZulu-Natal
Quick Apply
Contact Center Trainer
unifyCX —Ballito, KwaZulu-Natal
Quick Apply
Hospitality Reservations & Guest Experience Specialist
unifyCX —Ballito, KwaZulu-Natal
Quick Apply
6d
Operations Manager
unifyCX —Ballito, KwaZulu-Natal
Quick Apply
9d
Customer Service Specialist
unifyCX —Ballito, KwaZulu-Natal
Quick Apply

Discover related jobs

Based on your search for support engineer jobs.

Maintenance Manager
Dream Resorts —iLembe, KwaZulu-Natal
Minimum 5 years' experience in general maintenance or handyman services with at least 2 years in a managerial role. Valid South African driver's licence.
Quick Apply
12d
ELECTRICIAN INTERN
Freedom Stationary (Pty) Ltd —iSithebe, KwaZulu-Natal
Participate in training and skills development initiatives. Learn and adhere to all safety, quality, and company procedures.

I want to receive the latest job alert for support engineer in ilembe kwazulu natal

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support engineer jobs near ilembe kwazulu natal

Operations Manager jobs in Ballito, KwaZulu-Natal

Customer Service Representative jobs in Ballito, KwaZulu-Natal

Case Manager jobs in Johannesburg, Gauteng

Operations Manager jobs in George, Western Cape

Operations Manager jobs in Northern Cape

Operations Analyst jobs in Johannesburg, Gauteng

Manager jobs in Pietermaritzburg, Kwazulu Natal

Operations Manager jobs in Randburg, Gauteng

Tender Manager jobs in Johannesburg, Gauteng

Operations Manager jobs in Vaal Triangle, Gauteng

Customer Service Agent jobs in Cape Town, Western Cape

Guest Service Agent jobs in Cape Town, Western Cape 8001

Customer Service jobs in Bellville, Western Cape

In Service Training Legal Secretary jobs in Gauteng

Quality Assurance Analyst jobs in Johannesburg, Gauteng 2169

Quality Assurance Analyst jobs in Gauteng

Quality Assurance Analyst jobs in Rosebank, Gauteng

Quality Assurance Analyst jobs in Bellville, Western Cape

Junior Security Analyst jobs in Gauteng

Call Centre Quality jobs in Johannesburg, Gauteng

RTA

unifyCX -
Ballito, KwaZulu-Natal

Quick Apply

Job Details

Full Job Description

UnifyCX is growing and looking for a RTA to join our motivated and ambitious team in South Africa!

What Will You Do?

Monitor:

Demand Patterns - Contact Volume, handle time per contact, Staff requirement for multi-vendor operations

Supply Patterns – Shift Attendance, Staff Auxiliary Usage for planned and unplanned events on real time

External factors influencing demand and supply patterns for program real time which includes and not limited to network uptime/downtime, system application uptime/downtime and Natural calamities at the location

Detect & Alert:

Understand the plan for execution for the business prior to business / shift start

Analyze the parameters, detect deviations to the planned metrics assumptions

Alert operational stakeholders responsible for execution on the operational floor

Notify:

Communicate to stakeholders on deviations to the plan with associated risk to business

Identify resolution time and impact of deviation to operational execution and Service performance

Seek support from Management/operational stakeholders and communicate to Customer Success & Client POC Teams within TAT defined / Real Time

Engage & Escalate:

For recurrent/high impact issues real time, engage with unifyCX operational stakeholders

Seek support/guidance from leadership teams within unifyCX WFM and Operations

Timely update on the progress / resolutions to the deviations on the planned assumptions

Resolve:

Track and communicate roadblocks/deviations to parameter assumptions till permanent resolution

Monitor consistency of the impact on Service performance.

Summarize closure and communicate resolution and further findings to external and internal stakeholders along with the business summary for the business period

Coordinate and execute:

Real Time De-skilling / Skilling of resources basis volume demand

Planned/unplanned trainings Real Time to meet stakeholder requirements meeting SLA / line adherence requirements for the program

Who are you?

Graduate in any discipline

1 to 3 years of experience in outsourcing and Customer experience industry

Good Mathematical ability to identify co-relation between numbers and corresponding impact to Business.

Ability to create reports in spreadsheets (MS Excel, Google Spreadsheets)

Ability to multi-task, actively engage multiple stakeholders on real time

Self-disciplined to monitor and drive Adherence to staff plans on the operation floor

Good with Oral and Written communication skills

Who We Are?

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

UnifyCX is a certified minority-owned business and an EOE employer that welcomes diversity.

Quick Apply

Refine Your Search

support engineer jobs in ilembe kwazulu natal

RTA

Team Leader

Quality Assurance Monitor

Contact Center Trainer

Hospitality Reservations & Guest Experience Specialist

Operations Manager

Customer Service Specialist

Discover related jobs

I want to receive the latest job alert for support engineer in ilembe kwazulu natal

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected