22 Technical support specialist Jobs and Work in Home Based

Support Specialist (Remote, South Africa)
GoCanvas —Home Based
- Full-time
- Remote
Quick Apply
Technical Digital Marketing & SaaS Growth Executive
Aimpro Digital —Home Based
- R13 304,81 - R30 407,53 a month
- Remote
Quick Apply
Principal Consultant – EMT & Grid Integration
Alta Grid —Home Based
- Full-time
- Remote
Quick Apply
11d
100% Remote SaaS Product Support Specialist (Comp. Science or Comp. Engineering Background)
Hiring Needs MNL —Home Based
- R15 200 a month
- Full-time
- Remote
Quick Apply
8d
100% Remote Product Support Specialist (Comp. Science or Comp. Engineering Background)
Hiring Needs MNL —Home Based
- R15 200 a month
- Full-time
- Remote
Quick Apply
8d
Talent Acquisition Specialist (USA Market)
Lamqora —Home Based
- R23 750,00 - R28 493,37 a month
- Full-time
- Remote
Quick Apply
QA Specialist
5CA —Home Based
- Remote
Quick Apply
1d
Associate Manager - Technical Support Engineering
nCino —Home Based
- Full-time
- Remote
Head of Finance and Operations at IT/Energy non-profit (Remote | English+German)
Open Energy Transition —Home Based
- Full-time
- Remote
Quick Apply
1d
Thermoforming Technical Document & Data Control Specialist – PDM/ERP
Learntastic —Home Based
- Full-time
- Remote
Quick Apply
Chief Learning Officer for AI and Ed Tech
Teach For All —Home Based
- Remote
Conceptual Copywriter
Superside —Home Based
- Remote
Senior SEO Strategist
SiteCare —Home Based
- Full-time
- Remote
Quick Apply
Business Development Manager (Gauteng)
Ajax Systems —Home Based
- Full-time
- Remote
Quick Apply
Senior Aerospace Design Checker
PIC Specialists LLC —Home Based
- R21 623,93 - R47 355,71 a month
- Full-time
- Remote
Quick Apply
3d

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Support Specialist (Remote, South Africa)
GoCanvas —Home Based
Responds to, manages, and resolves phone calls that come through the support line and any other incoming or outgoing calls related to providing customer support…
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Support Specialist (Remote, South Africa)

GoCanvas -
Home Based

Quick Apply

Job Details

Full-time

Full Job Description

The Role: Support Specialist

Overview: A Support Specialist is intended to keep customers and partners happy and paying by providing them with exceptional support and service, driving adoption by helping customers realize value and achieve outcomes using our solutions.

A Support Specialist’s primary goal is to ensure customers have their product questions answered and technical issues addressed in a timely manner, working to provide solutions for their continued, long-term success as customers. We quantify a customer's success by the ongoing renewal of their Products. Therefore, the Support Specialist's efforts contribute to the overall happiness of the customer which leads to renewal and achieving recurring revenue goals at TopCo (SiteDocs, GoCanvas and Device Magic products).

Your Most Important Initiatives:

Customer Happiness

Responds to, manages, and resolves Zendesk support tickets and emails.
Responds to, manages, and resolves phone calls that come through the support line and any other incoming or outgoing calls related to providing customer support.
Teaches customers how to use TopCo Products (SiteDocs, GoCanvas & Device Magic) and how to achieve ongoing success.
Addresses and finds solutions for customer product issues.
Collects product feedback from customers and documents in Trello.
Tracks activities and conversations with precision and efficiency in CRM.
Provides assistance and support to other members of the CE Team, when needed.
Provides timely and successful delivery of solutions according to customer needs.
Form building and ensuring form building due dates are met.

Revenue Generation and Renewal

Identifies, recommends and executes upsells, professional services, and tier increases when applicable.
Ensures customers have a good experience to increase potential of renewal.

General

Provides suggestions on potential ways to improve the Help Centre, Walk-Through Guides, processes, procedures, checklists, and other documentation.
Executes on special projects given by Leadership.
Contributes to a culture of team building and continuous improvement.
Attends regular meetings and other meetings as requested.
Assists the Sr. Support Specialist Team as necessary.

What You Bring:

Proven customer support experience (or other relevant experience).
Demonstrated ability to communicate (verbal, written, and listening), teach, and present concepts with excellence.
Experience using iPads, tablets, smartphones, and device applications is a plus.

An aptitude for problem solving.
Proficiency in using (or the ability to quickly learn) software programs.

What GoCanvas Brings:

We believe culture eats strategy for breakfast and that hiring the right people is THE most important thing we do. That’s why we take our company values so seriously and look for these traits in everyone we hire: Empathy, Innovation, Authenticity, Impactful, Team Player, and Cheeky/Fun Loving. We believe in giving people the freedom to get things done, but that they should also have accountability for their key metrics, think and act like owners of our business and be able to work in a flat organizational structure. We provide an environment that allows for innovation and creativity as well as a chance for highly motivated individuals to have fun at work. While we believe culture trumps perks, we are proud to provide a comprehensive benefits package designed to meet our team members’ needs.

South Africa Benefits:

Competitive Compensation
Medical plan
EAP Program
Remote working flexibility
3 days Family Responsibility Leave
12 Days Sick Leave
15 Days’ Vacation Leave
13 Company-Paid Holidays

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be!

If you need special assistance or accommodation while seeking employment with us, please email [email protected]. We are interested in every qualified candidate who is eligible to work in South Africa. However, we are not able to sponsor visas in the US or South Africa.

This role is a #LI-Remote opportunity.

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Quick Apply

Refine Your Search

technical support specialist jobs in home based

Support Specialist (Remote, South Africa)

Technical Digital Marketing & SaaS Growth Executive

Principal Consultant – EMT & Grid Integration

100% Remote SaaS Product Support Specialist (Comp. Science or Comp. Engineering Background)

100% Remote Product Support Specialist (Comp. Science or Comp. Engineering Background)

Talent Acquisition Specialist (USA Market)

QA Specialist

Associate Manager - Technical Support Engineering

Head of Finance and Operations at IT/Energy non-profit (Remote | English+German)

Thermoforming Technical Document & Data Control Specialist – PDM/ERP

Chief Learning Officer for AI and Ed Tech

Conceptual Copywriter

Senior SEO Strategist

Business Development Manager (Gauteng)

Senior Aerospace Design Checker

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