83 Product support Jobs and Work in Home Based

100% Remote Product Support Specialist (Comp. Science or Comp. Engineering Background)
Hiring Needs MNL —Home Based
- R15 200 a month
- Full-time
- Remote
Quick Apply
5d
100% Remote SaaS Product Support Specialist (Comp. Science or Comp. Engineering Background)
Hiring Needs MNL —Home Based
- R15 200 a month
- Full-time
- Remote
Quick Apply
5d
Customer Retention Specialist
Joyful Soul Cleaning —Home Based
- R3 217,90 - R4 505,20 a week
- Full-time
- Remote
- Organisational skills
Quick Apply
7h
Companion
Social Discovery Group —Home Based
- Full-time
- Remote
Quick Apply
7d
Want to be a Mama Money Agent?
Mama Money —Home Based
- Remote
3rd Line Support Engineer - UK Hours (Fully Remote)
Uptime Solutions Ltd —Home Based
- R48 000 - R55 000 a month
- Full-time
- Remote
Quick Apply
Support Specialist (Remote, South Africa)
GoCanvas —Home Based
- Full-time
- Remote
Quick Apply
Business Analyst (Product-Focused)
Codekeeper —Home Based
- R10 000 - R100 000 a year
- Full-time
- Remote
Quick Apply
10h
Remote Customer Engineer (Pilot, Onboarding & Implementation)
Hiring Needs MNL —Home Based
- R40 000 - R50 000 a month
- Full-time
- Remote
Quick Apply
1d
3rd Line Support Engineer - UK Hours
Uptime —Home Based
- R50 000 - R54 000 a month
- Full-time
- Remote
Quick Apply
Course Development and Vendor Management
Learntastic —Home Based
- Full-time
- Remote
Quick Apply
Brand and Sales Ambassador – Laboratory & Analytical Technology South Africa (m/f/d)
IKA Werke —Home Based
- Remote
Quick Apply
Technical Digital Marketing & SaaS Growth Executive
Aimpro Digital —Home Based
- R13 304,81 - R30 407,53 a month
- Remote
Quick Apply
Sales Representative
Codekeeper —Home Based
- R10 000 - R100 000 a year
- Full-time
- Remote
Quick Apply
13d
L3 Engineer - Projects/Support - MSP
Uptime Solutions Ltd —Home Based
- R55 000 - R57 000 a month
- Full-time
- Remote
Quick Apply
Product Operations Manager
RemoFirst —Home Based
- Full-time
- Remote
Quick Apply
Sales Development Representative (US Time Zone)
Codekeeper —Home Based
- R10 000 - R100 000 a year
- Full-time
- Remote
Quick Apply
1d
Visual Designer Graduate (Remote - Work from Anywhere)
Xapo Bank —Home Based
- Full-time
- Remote
- Internship
Quick Apply
Chief Learning Officer for AI and Ed Tech
Teach For All —Home Based
- Remote
13d
100% Remote Customer Engineer (Onboarding & Implementation)
Hiring Needs MNL —Home Based
- R18 000 - R19 500 a month
- Full-time
- Remote
Quick Apply
3d

I want to receive the latest job alert for product support in home based

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

product support jobs near home based

Sales Representative jobs in Home Based

Business Analyst jobs in Home Based

Product Manager jobs in Home Based

Project Engineer jobs in Home Based

Customer Success Manager jobs in Home Based

Vendor Manager jobs in Cape Town, Western Cape

Farm Manager jobs in Eastern Cape

Maintenance Manager jobs in Western Cape

Vendor Manager jobs in Johannesburg, Gauteng

Vendor Manager jobs in Sandton, Gauteng

Communications Manager jobs in Gauteng

Customer Engineer jobs in Cape Town, Western Cape

It Support Engineer jobs in Durban, Kwazulu Natal

Customer Engineer jobs in Johannesburg, Gauteng

Customer Engineer jobs in Gauteng

Brand Ambassador jobs in Springfield, Kwazulu Natal

Brand Manager jobs in Cape Town, Western Cape

Brand Ambassador jobs in Dobsonville, Gauteng 1874

Brand Ambassador jobs in Pretoria, Gauteng

Brand Communication jobs in Johannesburg, Gauteng

100% Remote Product Support Specialist (Comp. Science or Comp. Engineering Background)

Hiring Needs MNL
Home Based

Quick Apply

Job Details

Full-time
R15 200 a month
5 days ago

Full Job Description

100% Remote SaaS Product Support Specialist

(Computer Science or Computer Engineering Background)

You will be the first point of contact for customers, handling incoming requests via phone, chat and email by diagnosing issues, answering product questions, and resolving problems quickly and professionally.

This is a hands-on, customer-facing role for someone who is technically curious, calm under pressure, and enjoys helping users. You’ll triage tickets, troubleshoot product behavior, and escalate complex issues to engineering or product teams. As an early support hire, you’ll also help shape support processes by identifying recurring issues and contributing to help documentation.

What We're Looking For (REQUIRED)

Experience: 3–5 years in a customer support, technical support, or customer success role at a B2B SaaS company with a relevant educational background
Excellent written and verbal English — clear, professional, and empathetic. This role involves both written support and live conversations, including troubleshooting with customers over screen-share.
Strong technical aptitude — comfortable learning software products deeply and explaining them simply to non-technical users.
Strong organizational skills and attention to detail — you manage a live queue and multiple concurrent conversations without dropping threads.

Setup:

Shift: Monday–Friday, Assiged to either US, EMEA or APAC Shift
High speed and stable internet (50MBPS minimum speed preferably wired connection), and a backup router
Must have your own laptop or PC, computer headset, web cam
Full Remote
Company: HJN

Preferred

Hands-on experience with any support/helpdesk platform.
Experience supporting a sales technology, telephony, dialer, or data product.
Hands-on experience with Salesforce or HubSpot and how they integrate with other tools.
Experience writing or maintaining help-center / knowledge-base content.
Exposure to basic troubleshooting concepts — reading logs, reproducing issues, understanding integrations and APIs at a high level.

What You'll Own

Front-Line Customer Support

You will be the first responder for inbound customer support across phone, live chat and email. You will acknowledge, triage, and resolve tickets within expected response and resolution times, manage your own queue, and ensure no conversation goes unanswered during your shift. You will communicate clearly and empathetically, set accurate expectations, and follow each issue through to resolution whether that means solving it directly, gathering more information, or routing it to the right team.

Technical Troubleshooting

You will diagnose and resolve a wide range of product issues across the platform from account and configuration questions to dialing, data, and integration behavior. This means understanding how the product works end to end, reproducing reported issues, distinguishing user error from genuine bugs, and providing clear, accurate guidance. When an issue requires deeper investigation, you will capture the right details — steps to reproduce, screenshots, account context — so it can be resolved efficiently.

Escalation & Cross-Functional Coordination

You will own the handoff to engineering, product, and other internal teams when an issue falls outside front-line resolution. You will write clear, well-documented escalations, track them through to resolution, and keep customers informed along the way.

Knowledge & Continuous Improvement

You will help build and maintain the support knowledge base, drafting help-center articles, canned responses, and troubleshooting guides from the issues you resolve. You will flag recurring problems and product friction to the VP of Support and the product team, helping reduce ticket volume over time and improve the overall customer experience.

Pay: R15 200,00 per month

Application Question(s):

Reminder: Please ensure you attach your most recent and detailed resume. What is your WhatsApp Number?

Education:

Diploma (Required)

Experience:

Phone, Chat, Email & Ticket Support: 2 years (Required)
US, EMEA or APAC Shift: 2 years (Required)
API Integration Support: 2 years (Required)
SaaS Platform Support: 2 years (Required)
Salesforce and Hubspot: 2 years (Required)

Work Location: Remote

Quick Apply

Refine Your Search

product support jobs in home based

100% Remote Product Support Specialist (Comp. Science or Comp. Engineering Background)

100% Remote SaaS Product Support Specialist (Comp. Science or Comp. Engineering Background)

Customer Retention Specialist

Companion

Want to be a Mama Money Agent?

3rd Line Support Engineer - UK Hours (Fully Remote)

Support Specialist (Remote, South Africa)

Business Analyst (Product-Focused)

Remote Customer Engineer (Pilot, Onboarding & Implementation)

3rd Line Support Engineer - UK Hours

Course Development and Vendor Management

Brand and Sales Ambassador – Laboratory & Analytical Technology South Africa (m/f/d)

Technical Digital Marketing & SaaS Growth Executive

Sales Representative

L3 Engineer - Projects/Support - MSP

Product Operations Manager

Sales Development Representative (US Time Zone)

Visual Designer Graduate (Remote - Work from Anywhere)

Chief Learning Officer for AI and Ed Tech

100% Remote Customer Engineer (Onboarding & Implementation)

I want to receive the latest job alert for product support in home based

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected