Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding rings, with showrooms in both London and New York. We offer customers around the world the opportunity to create a high-quality engagement and wedding ring or jewellery piece through a seamless process – facilitated by our consultants in our showrooms and via online communication channels. The Diamond & Gemstone Sales Specialist is a brand ambassador, understands the company’s core values and business model and is able to convey those to our customers, leaving them understanding what Taylor & Hart stands for. A positive attitude and enthusiasm are shown through phone calls and written communications. Through highly efficient, responsive and proactive communication with prospective customers, the successful candidate will understand and qualify the needs of the lead. For the business, this means maintaining a high conversion rate of leads that convert into sales by offering quick, friendly, confident and professional responses to enquiries. Taylor & Hart’s Diamond & Gemstone Specialists have a passion for helping others and for excellence. They are proactive in working collaboratively to assist their colleagues and their customers. They are passionate about the customer experience and use their people skills to ensure all customers have the best possible experience leading to positive reviews and referrals.
