Debt Collection Officer – Job Description
Company: Darllon Agency (Pty) Ltd
Location: Johannesburg, South Africa
Employment Type: Full-time
Department: Finance and Accounts
Reports To: Managing Director / Finance Manager
Role Purpose
Darllon Agency is seeking a professional, persistent and results-driven Debt Collection Officer to manage overdue accounts and recover outstanding payments. The successful candidate will communicate with debtors, negotiate realistic payment arrangements, maintain accurate records and escalate unresolved accounts when necessary.
Key Responsibilities
- Contact customers with overdue accounts by telephone, email and other approved communication channels.
- Follow up consistently on outstanding invoices and payment commitments.
- Negotiate payment plans within the company’s approved guidelines.
- Send payment reminders, statements, letters of demand and account confirmations.
- Investigate and resolve billing disputes or payment discrepancies.
- Maintain accurate records of all conversations, agreements and payment commitments.
- Monitor payment arrangements and immediately follow up on missed payments.
- Escalate high-risk or unresponsive accounts to management or legal representatives.
- Prepare weekly and monthly debt collection reports.
- Reconcile received payments with the finance team.
- Protect confidential customer and financial information.
- Treat debtors professionally and avoid harassment, intimidation or misleading statements.
- Comply with POPIA, the Debt Collectors Act and all other applicable South African laws and company policies.
Minimum Requirements
- Matric/Grade 12.
- At least one to three years of debt collection, credit control or accounts receivable experience.
- Strong telephone, negotiation and conflict-resolution skills.
- Excellent written and verbal communication skills.
- Ability to remain calm and professional during difficult conversations.
- Strong administrative skills and attention to detail.
- Comfortable working with targets and performance deadlines.
- Proficiency in Microsoft Excel, email and accounting or CRM systems.
- A clear criminal record.
- Registration with the Council for Debt Collectors, where legally required, will be advantageous.
Preferred Experience
- Experience collecting business-to-business debts.
- Experience preparing letters of demand and legal account documentation.
- Knowledge of payment arrangements, account reconciliation and debtor ageing reports.
- Familiarity with South African debt collection and data-protection requirements.
Key Performance Indicators
- Total amount of outstanding debt recovered.
- Percentage of overdue accounts successfully resolved.
- Payment arrangements secured and honoured.
- Reduction in the debtor ageing balance.
- Follow-ups completed within the required timeframes.
- Accuracy and completeness of collection records.
- Compliance with legal and internal collection procedures.
Key Competencies
- Assertive but respectful communication.
- Persistence and resilience.
- Negotiation and persuasion.
- Professional judgment.
- Integrity and confidentiality.
- Problem-solving ability.
- Organisation and time management.
- Results-driven attitude.
How to Apply
Interested candidates should submit their CV and a short motivation explaining their debt collection experience to [email protected]. Please use “Debt Collection Officer Application” as the subject line.
Pay: R3 750,00 - R8 000,00 per month
Work Location: Remote
