Technical Claims Advisor (Legal & Litigation)
Location: Remote (South Africa)
Working Hours: 06:00 – 15:00 (semi-aligned to Australia’s time zone)
About Pacific International Insurance & Rapid Solutions
Pacific International Insurance is an insurance underwriter based in Newcastle, Australia, with more than 20 years’ industry experience. Our Australasian team brings a wealth of expertise in underwriting, delivering bespoke and tailored insurance solutions for both local and international clients and their customers.
This role supports Rapid Solutions, one of our specialist Australian brands. Rapid Solutions offers professional indemnity and general liability insurance tailored to businesses operating in industries such as urban pest and weed control, building inspections, agricultural pest and weed control, handyman and cleaning services, fumigation, and more.
About the Role
This is a highly technical, non-mandated role responsible for the triage, oversight, and administration of pre-litigated and litigated claims. You will act as a critical link between the Rapid Claims Consultants and the Rapid CEO, providing legal and technical review, strategic insight, and proactive reporting to ensure claims are managed effectively and with foresight.
Rather than managing claims end-to-end, your focus will be on technical assessment, legal correspondence, file governance, and strategic support, ensuring indemnity and liability positions are robust, clearly articulated, and aligned with business objectives.
Key Responsibilities
Triage & Technical Review
- Triage all litigated and pre-litigated matters referred by the Rapid CEO.
- Review indemnity and liability assessments for alignment with policy terms, legal principles, and risk appetite.
- Identify matters requiring escalation, early intervention, or external legal involvement.
- Provide clear, practical recommendations on indemnity, liability exposure, and next step.
Legal & Technical Correspondence
- Draft high-quality correspondence to insureds, brokers, claimants, and external stakeholders relating to:
- Indemnity decisions
- Liability positions
- Coverage clarifications
- Strategic and procedural updates
- Ensure all communication is legally sound, commercially appropriate, and aligned with brand standards.
- Support the CEO by preparing communications for review and sign-off.
Litigated Claims Administration
- Manage the administrative lifecycle of litigated files, including:
- File setup and structuring
- Documentation management
- Ongoing review and status tracking
- Monitor and communicate key deadlines, risks, and developments.
Executive Support & Reporting
- Provide concise, forward-looking updates to the Rapid CEO, including:
- Current claim status
- Emerging risks
- Upcoming decision points
- Anticipate issues and proactively brief on potential outcomes and strategies.
- Maintain audit-ready file notes and documentation in line with governance standards.
Collaboration & Capability Uplift
- Act as a technical advisor to Claims Consultants on complex matters.
- Promote consistency in approach across claims without assuming operational ownership.
- Contribute to improving claims processes, templates, and legal risk frameworks.
