Job Summary
The Inside Sales Coordinator – Aftermarket serves as a key partner to the Aftermarket Account Managers by providing sales, administrative, and customer support that enables the field sales team to focus on customer engagement and business growth.
This role is responsible for coordinating customer enquiries, managing quotations, supporting sales opportunities, maintaining accurate customer and opportunity data, and ensuring a high level of service throughout the customer journey.
The Inside Sales Coordinator works closely with customers, Account Managers, Service teams, and other internal stakeholders to ensure enquiries are managed efficiently, opportunities are progressed effectively, and customer expectations are consistently met.
Success in this role is measured by responsiveness to customer needs, effective management of sales administration activities, accuracy of CRM and sales data, support of sales pipeline growth, and overall customer satisfaction.
Responsibilities
- Support Aftermarket Account Managers by managing customer enquiries, quotations, and sales opportunities.
- Serve as a key customer contact for service, repairs, breakdowns, spare parts, and aftermarket solutions.
- Deliver timely responses, order updates, and resolution of customer requests.
- Identify opportunities to promote additional products and services that create customer value.
- Build strong customer relationships and ensure a high level of service and responsiveness.
- Coordinate sales administration activities across assigned territories.
- Manage quotations, opportunity tracking, and enquiry follow-up to support conversion and sales growth.
Basic Qualifications
- Grade 12 (Matric).
- National Diploma or Bachelor's Degree in Sales, Marketing, Business Management, Mechanical Engineering, Commerce, or a related field (preferred).
- Minimum 3–5 years' experience in internal sales, sales support, customer service, commercial administration, or a technical sales environment.
- Experience working within an industrial, engineering, manufacturing, compressed air, or technical products environment will be an advantage.
- Experience using CRM systems, preferably Salesforce or similar customer management platforms.
- Good working knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint, and Teams).
- Strong administrative and organisational skills with a high attention to detail.
- Experience supporting field-based sales teams will be an advantage.
Travel & Work Arrangement/ Requirements
Key Competencies
- Strong customer focus and relationship management skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple enquiries, quotations, and priorities effectively.
- Strong attention to detail and administrative discipline.
- Proficiency in CRM systems and sales support processes.
- Strong planning, organisation, and time management skills.
- Problem-solving mindset with the ability to drive issues to resolution.
- Ability to identify customer needs and support sales growth opportunities.
- Effective collaboration across Sales, Service, Operations, and Technical teams.
- Commercial awareness and understanding of customer and business priorities.
- Ability to work independently, take ownership, and deliver results.
- Resilient, adaptable, and comfortable working in a fast-paced environment.
- Ability to understand and communicate technical information clearly.
- Commitment to customer satisfaction and service excellence.
What we Offer
- Competitive base salary aligned to experience, qualifications, and market benchmarks.
- Performance-based incentive (SSIP) linked to sales support, customer service, and business objectives.
- Medical aid and pension/provident fund benefits.
- Opportunities for learning, development, and career progression within a global organisation.
