Team – Adviser Service Life
Working Pattern - Hybrid 2 days per week in the Vitality Sandton or Cape town, South Africa, Offices. Full time, 37.5 hours per week.
We are happy to discuss flexible working!
Top 3 skills needed for this role:
- Experience in underwriting Life, Critical Illness and Income protection
- Excellent customer focus and making the right decision
- Ability to manage workloads independently and to work as a team
What this role is all about:
At VitalityLife, our UK‑based life insurance business, you’ll play a key role in supporting our core purpose: making people healthier and enhancing and protecting their lives. Working within agreed authority limits, you’ll underwrite new and existing business across all benefits, assessing medical, financial, territorial and vocational risks with care and integrity. You’ll manage more complex cases requiring medical evidence, aviation questionnaires and specialist reports, while partnering closely with dedicated Key Distribution partners and advisers across multiple communication channels. Guided by Vitality’s Shared Value philosophy, your work will balance robust risk assessment with a commitment to fair outcomes, long‑term sustainability and positive impact—for our customers, our partners and wider society.
Key Actions
- Build strong, collaborative relationships with brokers, franchise partners and internal systems teams to support the effective delivery of objectives and targets.
- Apply sound underwriting knowledge and experience to make well‑reasoned, confident decisions, ensuring all risks are appropriately assessed and balanced.
- Promote the efficiency and effectiveness of underwriting systems by identifying, escalating and supporting the resolution of system issues with relevant teams.
- Demonstrate a strong bias for pace and execution by accurately assessing and underwriting a minimum of 50 cases per day, consistently delivering timely outcomes.
- Set underwriting requirements accurately and within agreed SLAs to support business objectives and service commitments.
- Make underwriting decisions across Level 1 and Level 2 cases, using effective judgement and problem‑solving skills.
- Respond to underwriting‑related queries from brokers and franchise partners, delivering a high standard of service and support.
- Manage underwriting production across first‑pass and Level 1 (Path) work, ensuring SLAs are met and workflow progresses smoothly through the system.
What do you need to thrive?
- Proven experience in underwriting life, serious illness and income protection application.
- Strong interpersonal communication skills, with the ability to build trusted relationships with brokers and internal teams.
- Comfortable working in a fast-paced, regulated environment with a focus on quality and consistency.
So, what’s in it for you?
- Bonus Schemes – A bonus that regularly rewards you for your performance
- Retirement support – We will match your contributions up to 5% of your salary
- Health & wellbeing – Discovery Medical Health Scheme
- Financial protection - Life assurance, income protection and short and long-term disability insurance
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
Vitality South Africa plays a key role in the development and delivery of the shared‑value insurance model within the Discovery Group. The team leads key strategic initiatives in the South African market, strengthens alignment across the organisation, and ensures the successful implementation of Vitality’s health and wellness programmes. In addition, the team provides specialised expertise, cutting edge technology, behavioural science and health and wellness, drawing on both global innovation and local market insight. Roles within Vitality South Africa are dynamic and fast‑paced. As such, we are seeking individuals who are adaptable, solutions‑oriented, and capable of delivering high‑quality, sustainable value in a complex and evolving environment.
Employment Equity:
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
