8 Service desk team leader Jobs and Work in Gauteng

Global Service Desk Team Leader
Inspired —Johannesburg, Gauteng
- Full-time
6h
Receptionist - Bedfordview
CBRE Excellerate —Johannesburg, Gauteng
11d
Deputy Med-Ops Cell Manager
Medecins Sans Frontieres South Africa —Johannesburg, Gauteng
- Full-time
Quick Apply
Inside Sales
Innomotics Pty. Ltd. —Midrand, Gauteng
Quick Apply
Software Consultant field service [m|f|d]
Soloplan SA (Pty) Ltd —Johannesburg, Gauteng
- Full-time
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Senior Engineer - Geotechnical
AECOM —Centurion, Gauteng
- Full-time
Engineer - Geotechnical
AECOM —Centurion, Gauteng
- Full-time
Sales Manager
Oneplan Underwriting Managers (Pty) Ltd. —Sandton, Gauteng
- Full-time

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Receptionist - Bedfordview
CBRE Excellerate —Johannesburg, Gauteng
Operate the switchboard, answer incoming calls, and direct them promptly and accurately. Assist with general administrative tasks such as printing, scanning,…
11d

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Global Service Desk Team Leader

Inspired -
Johannesburg, Gauteng

Apply Now

Job Details

Permanent | Full-time
6 hours ago

Full Job Description

Location:

Johannesburg, ZA

Date: 20 Jul 2026

Application closing date: 14 August 2026

Inspired Education is the leading global group of premium schools, with a portfolio of 126 premium private schools in 28 countries spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over 95,000 students receive a world-class learning experience from Kindergarten to Year 13.

Founded in 2013 by Nadim M. Nsouli, Inspired is backed by investors such as Stonepeak, GIC, TA Associates, and the Oppenheimer and Mansour family offices. The Group is experiencing 20% per annum growth through acquisition, greenfield site expansion, and the development of existing schools within its portfolio. In 2023, Inspired was recognised by Beauhurst as one of the UK's top 10 highest-value private companies.

ROLE SUMMARY:

As the Global Service Desk Team Lead, you will be responsible for the oversight of the daily operations of a team of service desk professionals who offer support to a diverse global user base spread across multiple regions, time zones, cultures, and languages. This involves ensuring user satisfaction, fostering continuous enhancements, and delivering support across the Inspired Education’s Technology estate.

Reporting to the Global Service Desk Manager, the primary focus of this role is to lead a team with varying skills and abilities at the service desk, providing direction, assistance, and mentorship to ensure the delivery of outstanding support services.

KEY RESPONSIBILITIES:

Lead, coach, and develop a high-performing Global IT Service Desk team, fostering a culture of collaboration, accountability, and service excellence.
Oversee the day-to-day operation of the Global Service Desk, ensuring consistent, high-quality support across multiple regions within agreed service levels.
Manage team performance, attendance, shift scheduling, workload distribution, and resource planning.
Act as the primary escalation point for complex technical and customer issues, ensuring timely resolution and effective communication.
Drive continual service improvement by identifying trends, optimising processes, and supporting the implementation of new technologies and services.
Maintain and promote the use of knowledge articles, standard operating procedures, and best practices to improve service quality and consistency.
Monitor service performance through key metrics such as SLA compliance, customer satisfaction, first contact resolution, and ticket quality, taking corrective action where required.
Build strong relationships with internal stakeholders and third-party vendors to ensure effective collaboration and service delivery.
Produce regular operational reports and provide insights and recommendations to improve team performance and customer experience.
Support recruitment, onboarding, training, and ongoing development of team members while promoting a positive, inclusive, and customer-focused working environment.

THE IDEAL CANDIDATE WILL HAVE:

Hard skills:

Minimum of 4 years' experience in a leadership or supervisory role within an IT Service Desk environment.
Proven experience managing Service Desk operations within an ITIL service management framework.
Strong understanding of Incident, Request, Knowledge, and escalation management within an IT service environment.
Experience with enterprise IT Service Management (ITSM) platforms such as ServiceNow, HaloITSM, Jira Service Management, or ManageEngine and service management best practices.
Ability to analyse service metrics and drive operational performance and continual service improvement.
Fluent in spoken and written English.

Soft skills:

Excellent communication and stakeholder management skills.
Strong customer service mindset with a passion for delivering exceptional user experiences.
Confident problem solver with sound decision-making and analytical abilities.
Highly organised, adaptable, and able to prioritise effectively in a fast-paced, global environment.
Committed to fostering a culture of accountability, continuous improvement, and teamwork.

Qualifications:

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field (Advantageous)
ITIL Foundation (or higher) Certification
Relevant Microsoft, Google, or other technical certifications (Advantageous)

SAFEGUARDING STATEMENT:

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.

Visit our careers site for more information; https://jobs.inspirededu.com

Apply Now

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service desk team leader jobs in gauteng

Global Service Desk Team Leader

Receptionist - Bedfordview

Deputy Med-Ops Cell Manager

Inside Sales

Software Consultant field service [m|f|d]

Senior Engineer - Geotechnical

Engineer - Geotechnical

Sales Manager

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ROLE SUMMARY:

KEY RESPONSIBILITIES:

THE IDEAL CANDIDATE WILL HAVE:

SAFEGUARDING STATEMENT:

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