38 Service desk manager Jobs and Work in Gauteng

Service Desk Manager
Pink Elephant —Woodmead, Gauteng
- Full-time
Quick Apply
7d
Service Desk Manager
IMPRONICS DIGITECH PRIVATE LIMITED —Johannesburg, Gauteng
- Full-time
Quick Apply
Service Desk Manager (Assurance)
Nexio —Midrand, Gauteng
6h
ICT SUPPORT
Advtech —Pretoria, Gauteng
Receptionist
Trafigura —Johannesburg, Gauteng
- Full-time
Senior Administrator - Hire Desk
Eazi Access Rental —Germiston, Gauteng
- Full-time
Quick Apply
IT Systems Manager
Teraco —Gauteng
- Full-time
Service Desk Team Lead
XLink —Sandown, Gauteng
Receptionist & Office Experience Manager
Spencer Stuart —Johannesburg, Gauteng
- Full-time
7d
Guest Experience Expert - African Pride Melrose Arch, Autograph Collection
Marriott International, Inc —Johannesburg, Gauteng 2196
- Full-time
Global Service Desk Team Leader
Inspired —Johannesburg, Gauteng
- Full-time
1d
Sales Coordinator
McCormick & Company —Midrand, Gauteng
11d
Sales Manager
Oneplan Underwriting Managers (Pty) Ltd. —Sandton, Gauteng
- Full-time
Technical Support Manager
Aggreko —Kempton Park, Gauteng 1619
- Full-time
13d
Technical Support Manager
GEW Technologies (Pty) Ltd —Pretoria, Gauteng
23h
Deputy Med-Ops Cell Manager
Medecins Sans Frontieres South Africa —Johannesburg, Gauteng
- Full-time
Quick Apply
Breakdown Administrator
Eazi Access Rental —Germiston, Gauteng
Quick Apply
1d
Temporary Client Support Consultant
Optimi Group —Centurion, Gauteng
2d
Sales Representative
Zibuke Oncall —Pretoria West, Gauteng
- R7 500 a month
- Remote
Quick Apply
2d
Operations Support Specialist
FirstRand —Johannesburg, Gauteng
- Full-time
4d

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Service Desk Manager

Pink Elephant
Woodmead, Gauteng

Quick Apply

Job Details

Permanent | Full-time
7 days ago

Full Job Description

Role Description

Manage and oversee the day-to-day operations of the service desk, including ticketing systems, phone support, and email communications.
Provide leadership, guidance, and mentorship to service desk staff, fostering a culture of accountability, teamwork, and continuous improvement.
Develop and implement service desk policies, procedures, and best practices to ensure efficient and consistent service delivery.
Monitor service desk performance metrics, analyze trends, and identify areas for improvement to enhance operational efficiency and customer satisfaction.
Collaborate with cross-functional teams to resolve complex technical issues and escalations in a timely manner.
Serve as the primary point of contact for major incidents, coordinating response efforts and communicating updates to stakeholders.
Develop and maintain relationships with key stakeholders, including internal teams and external vendors, to ensure alignment of priorities and effective collaboration.
Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for training and professional development for service desk staff.
Stay informed about emerging technologies, industry trends, and best practices in service desk management to drive continuous improvement initiatives.
Prepare and present reports, dashboards, and recommendations to senior management to communicate service desk performance and initiatives.

Role Requirements

Bachelor’s degree in information technology, Computer Science, or a related field.
5 years of experience in service desk management or IT support roles, with 3-5 years in a leadership capacity.
Proven track record of effectively managing service desk operations, including incident management, problem resolution, and customer service.
Strong leadership skills with the ability to motivate and inspire a team to achieve departmental goals.
Excellent communication and interpersonal skills, with the ability to interact professionally with stakeholders at all levels.
Solid understanding of ITIL framework and service management best practices.
Experience with service desk software and ticketing systems.
Relevant certifications such as ITIL Foundation and upwards, SDI Service desk manager.

Application Question(s):

Are you currently employed or unemployed?
What is your notice period?
What is your current salary?
What is your expected salary?
How many years of experience do you have in an SDM/ leadership role?

Education:

Bachelors (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

service desk manager jobs in gauteng

Service Desk Manager

Service Desk Manager

Service Desk Manager (Assurance)

ICT SUPPORT

Receptionist

Senior Administrator - Hire Desk

IT Systems Manager

Service Desk Team Lead

Receptionist & Office Experience Manager

Guest Experience Expert - African Pride Melrose Arch, Autograph Collection

Global Service Desk Team Leader

Sales Coordinator

Sales Manager

Technical Support Manager

Technical Support Manager

Deputy Med-Ops Cell Manager

Breakdown Administrator

Temporary Client Support Consultant

Sales Representative

Operations Support Specialist

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