18 Service desk engineer Jobs and Work in Gauteng

ICT SERVICE DESK AGENT
Border Management Authority —Centurion, Gauteng
- Full-time
6d
Head of Service Operations – iStore Africa
Core —Boksburg, Gauteng
ICT Support Engineer
Ligpos (Pty) Ltd —Pretoria, Gauteng
- R15 000 a month
Customer Service Engineer I (iOCO0085)
iOCO —Johannesburg, Gauteng
After Hours IT Support Technician II - South Africa
Dedicated IT —Johannesburg, Gauteng
- R40 000 - R55 000 a month
- Remote
Quick Apply
Senior Infrastructure Engineer
Adams Adams —Pretoria, Gauteng
- Full-time
6d
First Level Support Engineer | SEIDOR Networks
SEIDOR —Johannesburg, Gauteng
- Full-time
- Remote
Quick Apply
IT support engineer (placement)
Dial a Nerd —Johannesburg, Gauteng
- Full-time
Quick Apply
11h
Head of Engineering - Options
Keyrock —Johannesburg, Gauteng
- Full-time
- Remote
MSP Engineer
BUI —Sandton, Gauteng
Quick Apply
7d
Field Services Engineer
Qwerti —Sandton, Gauteng 2196
- Full-time
Quick Apply
8d
Senior Data Engineer
Keyrock —Johannesburg, Gauteng
- Full-time
- Remote
Technical Facilities Manager
JLL —Johannesburg, Gauteng
6d
Senior VoIP Engineer
Switch Telecom —Johannesburg, Gauteng
Senior Systems Engineer
Maziv —Johannesburg, Gauteng
- Full-time
6d
Senior Fraud Data Scientist
BankservAfrica —Johannesburg, Gauteng 2001
Engineering Lead- Options
Keyrock —Johannesburg, Gauteng
- Full-time
- Remote
Senior Software Engineer, Core Experiences - Johannesburg, South Africa
Speechify —Johannesburg, Gauteng
- Remote
9d

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ICT SERVICE DESK AGENT

Border Management Authority
Centurion, Gauteng

Apply Now

Job Details

Full-time
6 days ago

Full Job Description

The successful candidates will be expected to perform the following:

Service Desk

Act as the single point of contact for end-users seeking technical assistance.
Log, classify and categorize IT incidents and requests for IT clients, respond to and resolve IT-related incidents and service requests via phone, email, or ticketing system.
Troubleshoot hardware, software, and network issues using remote tools.
Manage call assigning and escalations.
Resolve technical queries such as password resets, installations and configurations on first contact.
Route complex issues to appropriate second or third level IT Support as and when required.
Provider user feedback to users on the status of their support tickets.
Creating and updating the knowledge base and troubleshooting procedures.
Follow up and update all users and engineer activity on the logged calls where applicable.

Stakeholder Management Support

Build and maintain relationships with all BMA business units for the purposes of expectations management and knowledge sharing.
Represent and participate in the organisation’s committees and tasks teams when required.
Convene and attend meetings and present findings and business cases to relevant stakeholders when required.
Implement timeous communication on progress and challenges in achieving the tactical work plans to impact stakeholders.
Attend industry related forums, conferences, and workshops to gain industry insight for the purpose of business improvement.

Risk and Compliance

Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
Review related Standard Operating Procedures in consultation with the Manager: IT Service Management to ensure business optimisation.
Adhere to all relevant laws, policies, and Standard Operating Procedures throughout the organisation.
Report any breaches of SLAs to management and work to prevent future occurrences.

Minimum Qualifications

Grade 12 (Matric)
Undergraduate qualification at NQF 6 as recognised by SAQA in Information Technology/Information Systems, System Support or related.
ITIL Foundation or IT Service Management Foundation certificate compulsory.

Minimum Experience

3 Years’ Experience in an IT Service Desk or IT environment

Knowledge

ITIL Processes
Border Management Authority Act,2020
Basic Support Troubleshooting

Other requirements

Flexibility in working hours will be required to meet demands of the role.
May be required to work overtime.
Valid driver’s License

The BMA is an equal opportunity employer committed to employment equity and workforce diversity. Preference may be given to suitably qualified candidates from designated groups in line with the BMA employment equity plan. The BMA reserves the right not to make an appointment to the advertised positions.

It is the applicant’s responsibility to have all foreign qualifications evaluated by South African Qualification Authority (SAQA) and to confirm the appropriate NQF level and to provide proof of such evaluation report.

Shortlisted candidates may be subjected to an interview and technical assessment(s) (which assesses the candidate's demonstrated professional and technical competency against the job requirements and duties).
Candidates potentially considered suitable after the interview and technical test(s) for senior positions, will be subjected to a competency assessment (which tests the candidate's demonstrated proficiency in the professional dimensions attached to the level of the post);
Employment suitability checks will be conducted on the shortlisted candidates (credit, criminal, citizenship, employment references and qualification verifications);
Appointments will be subjected to a mandatory vetting/security clearance appropriate to the level of the position.

NB: This position is being re-advertised, and candidates who previously applied are encouraged to reapply should they still be interested in the position.

Closing Date: 10 September 2026

Apply Now

Refine Your Search

service desk engineer jobs in gauteng

ICT SERVICE DESK AGENT

Head of Service Operations – iStore Africa

ICT Support Engineer

Customer Service Engineer I (iOCO0085)

After Hours IT Support Technician II - South Africa

Senior Infrastructure Engineer

First Level Support Engineer | SEIDOR Networks

IT support engineer (placement)

Head of Engineering - Options

MSP Engineer

Field Services Engineer

Senior Data Engineer

Technical Facilities Manager

Senior VoIP Engineer

Senior Systems Engineer

Senior Fraud Data Scientist

Engineering Lead- Options

Senior Software Engineer, Core Experiences - Johannesburg, South Africa

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