1 Paralegal assistant Jobs and Work in Gauteng

TM Renewals Assistant Manager
Adams Adams —Gauteng
- Full-time

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TM Renewals Assistant Manager
Adams Adams —Gauteng
Completes ad hoc tasks within area of own accountability when necessary. Accurately captures and updates data on relevant electronic systems as required.

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TM Renewals Assistant Manager

Adams Adams -
Gauteng

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Job Details

Full-time

Full Job Description

The role is responsible for supervising and leading a team of paralegals to ensure effective service delivery, high client satisfaction, compliance with firm policies, and strong financial and operational performance within the practice. The incumbent will also play an active role in client engagement, query management, reporting, and continuous process improvement.

Duties and responsibilities

Supervision

Ensures team members achieve performance objectives as set out in profile/performance agreement
Establishes unit vision and direction and motivates/inspires team members to follow suit
Evaluates team processes and obstacles and adapts processes to enhance delivery and performance of team
Fosters good morale within the team
Gives proper guidance to team members
Implements and ensures adherence to HR policies and procedures with regard to staff management
Negotiates, agrees and approves leave requests on ESS
Takes responsibility for team members' performance
Acts as stand-in for senior and junior team members, when required
Adapts quickly and effectively to any changes even those outside his/her control
Conducts and documents formal performance reviews annually
Constructively criticises when required, so underperformers are re-motivated to do better
Ensures each team member has a personal development plan and allows them the opportunity to develop themselves

Instructions to Prosecution Partners

Send instructions to Prosecution Partners to update instructing and debiting agents accordingly on Patricia
Send instructions to Prosecution Partners to update SI according to clients' requirements

Client Service

Builds effective rapport/relationships with clients and treats them as business partners
Actively seeks and listens to clients' needs, suggestions and feedback
Takes a genuine interest in clients and shows energy and enthusiasm in satisfying their needs
Consistently meets, and at every possible opportunity, exceeds client expectations
Committed to continuous improvement of service
Responds to client queries and complaints promptly and effectively
Readily re-adjust priorities to respond to pressing and changing demands
Expeditiously escalates those issues and problems which cannot be resolved to higher levels of authority

Financial Administration

Ensures all relevant items in WIP are gathered by the end of each month
Keeps record of invoices and credit notes created to ensure they have been approved, finalised and dispatched by month-end

Communication

Communicates in a professional, clear, logical manner, with enthusiasm and confidence
Communicates key issues in a timely and accurate manner
Communicates openly and honestly, and promotes an open exchange of ideas
Listens effectively without interrupting
Uses language appropriate to required standard

Financial Practice Management

Debtors - receive client instructions and distribute amongst Paralegals to resolve invoice issues
Send WIP reports to Paralegals to finalise invoices
Receive prebill report and distribute amongst Paralegals to finalise within 2 working days

Query Management

Completes processing of queries accurately
Regularly follows up on unresolved queries and provides feedback
Ensures information provided is 100% accurate
Ensures processing in line with clients' instructions and adheres to Firm policies and procedures
Responds promptly and effectively to information requests and queries
Assists with follow-up on outstanding / correction of Renewal Certificates from CIPC

Reporting

Prepares internal, external, departmental, ad hoc (status) report(s) according to set deadlines and frequency required

Professionalism

Adheres to Firm dress code at all times
Adheres to all Firm policies
Conducts self in a calm and constructive manner at all times
Consults others who can assist in problem-solving to avoid procrastinating
Deals with problems pro-actively before they need to be escalated
Demonstrates appropriate telephone etiquette
Is sensitive to individual differences
Maintains confidentiality at all times
Treats others with respect and dignity (courteousness)
Maintains professional client and stakeholder relations by demonstrating appropriate behaviour
Receives and consults with colleagues, clients and/or visitors in a professional manner
Is punctual and uses time efficiently
Accepts responsibility for own failures and mistakes, and strives to learn from mistakes

Initiative/Proactivity

Actively attempts to influence events and instigates action without prompting
Open closed matters on Patricia and mark CMS active for urgent renewals
Deals with problems pro-actively before they need to be escalated
Consults others who can assist in problem-solving to avoid procrastinating
Always seeks to challenge traditional assumptions and improve the way things are done
Anticipates and responds to future needs and opportunities and seizes opportunities when they arise
Anticipates problems and pro-actively develops contingency plans
Keeps current on legal developments in area of specialisation
Recognises and generates innovative/imaginative solutions to problems/challenges

Record keeping

Accurately captures and updates data on relevant electronic systems as required
Update electronic records with correspondence immediately and accurately according to departmental and Firm policies and procedures
Keeps relevant electronic databases updated at all times

Coaching / Mentoring

Makes time to coach employees and help them improve their work performance
Effectively assist new staff with correct procedures
Uses recognition and praise to encourage progress and competency achievement
Completes ad hoc tasks within area of own accountability when necessary
Meets with employee(s) one-on-one on a regular basis to discuss their work progress and development needs
Provides honest, balanced and constructive feedback

Skills and knowledge

Computer literate in MS Office Suite
Fully conversant in English
Knowledge of CMS
Ability to work independently and under pressure
Ability to prioritise and learn systems
Ability to handle information related to the Department with confidentiality
Good organisational skills
In-depth Patricia knowledge

Qualification/s

Matric/ National Diploma or equivalent qualification
Secretarial Diploma/Certificate (preferably legal)
4+ yrs relevant experience as a Paralegal

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TM Renewals Assistant Manager

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