Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
At Givaudan, we celebrate the beauty of human experience by creating solutions that delight consumers around the world. We are currently looking for a Customer Care Representative to join our Operations team in South Africa.
In this customer-facing role, you will act as the key link between customers, Operations, Supply Chain, and Sales teams, ensuring orders are processed efficiently from receipt through shipment while delivering an outstanding customer experience.
Sounds interesting? It could well be your perfect opportunity if you have experience with building relationships with main partners for each assigned customer, solving problems, coordinating multiple stakeholders, and making an impact on customer satisfaction.
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Manage the end-to-end sales order process from receipt through shipment for assigned customers and affiliates.
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Ensure all customer orders are processed accurately and in line with Customer Care guidelines.
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Interpret customer requirements, analyse schedules, and prioritise orders accordingly.
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Confirm pricing, product availability, and shipment dates.
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Monitor order progress and communicate updates to customers.
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Build strong working relationships with customers and internal stakeholders.
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Act as the primary point of contact for customer queries and order-related issues.
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Resolve customer complaints and service issues in a timely and professional manner.
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Manage customer expectations.
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Deliver a high level of customer service while balancing operational realities and business priorities.
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Coordinate closely with Planning, Production, Logistics, and Sales teams
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Arrange transportation and manage shipping documentation requirements where applicable.
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Support demand planning activities
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Monitor inventory availability and provide updates to customers when needed.
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Ensure compliance with customer-specific requirements, shipping procedures, and documentation standards.
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Prepare invoices, debit notes, credit notes, customer returns, and related documentation.
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Maintain accurate customer records, contracts, labelling, packaging, and stock requirements.
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Ensure customer-specific processes and compliance requirements are consistently followed.
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Identify opportunities to improve customer service processes and operational efficiency.
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Support continuous improvement initiatives within the Customer Care function.
Are you someone who enjoys working with people, solving problems? Do you take pride in delivering excellent customer service? Then come join us and impact your world.
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High School Diploma or Secondary Education required.
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Associate's Degree or University Degree.
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2+ years of experience in Customer Care, Customer Service, Supply Chain, Logistics, or a related customer-facing operational role.
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Experience working with B2B customers and managing customer relationships
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SAP experience is strongly preferred; experience with other ERP systems would also be advantageous.
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Experience interpreting and responding to customer questions and requests.
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Experience building relationships with main partners for each assigned customer.
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Good understanding of inventory management principles.
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Strong Microsoft Office skills, particularly Excel (can perform complex functions).
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Problem-solving skills.
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Understanding of Incoterms and shipping terminology.
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English communication skills
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Excellent opportunities for learning and development.
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International and collaborative working environment.
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Career growth opportunities within Givaudan.
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Attractive compensation package.
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Medical aid.
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Performance-based bonus.
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Pension fund.
#LI-Onsite
At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
We value the different perspectives that come from diverse cultures, backgrounds, and experiences.
Everyone — regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances — is warmly welcomed at Givaudan, a place where we all love to be and grow.
Every essence of you enriches our world. Join us in making a difference together.
