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CALL CENTRE MANAGER – LEGAL RECOVERIES

Ergasia Placements
Pretoria, Gauteng

Apply Now

Job Details

Permanent
R30 000 - R32 000 a month

Full Job Description

Call Centre Manager

Salary: R30 000 - R32 000 per month (negotiable depending on experience)

Our client, a well-established organisation within the collections and financial services sector, is seeking an experienced and results-driven Call Centre Manager to lead and optimise collections campaigns across multiple portfolios.

This is an exciting opportunity for a strong operational leader with extensive collections, dialler management, and call centre experience who thrives in a fast-paced, performance-driven environment.

This position is based in Pretoria East.
EE: Open

Minimum Requirements

Matric / Grade 12 (essential)
Excellent command of the English language
Clear criminal and credit record
Own reliable transport
Strong computer literacy, including Microsoft Office
Willingness to work shifts, weekends, and public holidays when required
Strong understanding of collections operations, dialler technologies, reporting systems, and workforce management

Key Responsibilities

Manage and optimise outbound collections campaigns across multiple dialler platforms
Drive agent productivity, dialler efficiency, and collections performance
Monitor campaign performance and implement real-time improvements
Analyse operational and collections data to identify trends and opportunities
Lead, coach, and develop Team Leaders and collections teams
Investigate and resolve system, dialler, and operational performance issues
Produce meaningful management reports and performance insights
Engage with internal stakeholders to ensure operational excellence and SLA adherence
Drive continuous improvement initiatives to maximise recovery outcomes

Experience Required

5 - 7 years' experience in campaign or dialler management within a collections environment
Proven experience managing high-volume call centre operations and multiple portfolios
Experience working with debt management or recovery systems
Demonstrated success in improving collections performance, productivity, and right-party contact rates
Experience managing large teams, including Team Leaders and collections agents
Strong stakeholder management and client engagement experience
Experience within financial services, banking, debt collection, recoveries, or legal collections environments

Skills and Competencies

Strong leadership and people management skills
Advanced analytical and reporting abilities
Excellent problem-solving and decision-making skills
Strong communication and stakeholder engagement skills
Ability to work independently and take initiative
Strategic thinking with a focus on operational performance
High attention to detail and quality standards
Ability to perform under pressure and meet deadlines

If you have a passion for driving performance, leading successful teams, and delivering exceptional collections results, we would love to hear from you.

For more information please contact:

Ergasia Placements

Apply Now

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