Implement and Maintain Knowledge Management Practices within Services SETA
- Benchmark and research the latest developments in knowledge management to improve knowledge management programmes at Services SETA
- Propose and promote creative solutions for knowledge management in the organisation
- Implement knowledge management infrastructure, policies, and procedures
- Conduct needs assessment and deploy relevant knowledge within the Services SETA and the public
- Maintain operational systems in knowledge management
- Identify research information, materials and resources that can support Services SETA. programme development and implementation
- Acquire, catalogue, and monitor materials and products of critical importance to Services SETA
- Collect, capture, analyse, and code information
- File research findings and ensure its supplied to record management
- Monitor various websites and other key sources of information and report on key developments relevant to Services SETA
- Establish and develop national and international networks with other information centres
- Promote and manage the utilisation of the knowledge management function by both internal and external users
- Identify and protect the intellectual property rights of Services SETA
Provide and Maintain Knowledge Management Tools and Processes
- Implement knowledge management policies to facilitate efficient, legal, and secure access to electronic content
- Implement electronic document processing, retrieval, and distribution systems in collaboration with other information technology specialists
- Facilitate document and system access rights and revision control to ensure the security of the system and the integrity of master documents
- Develop or configure knowledge management system features, such as user interfaces, access profiles, and document workflow procedures
- Categorise information to ensure the security of information resources
- Build document collections to respond to changing user needs or demands
- Implement and maintain services, standards, and strategic policies for the deployment of documents
- Digitalise collections for online access
- Removal of irrelevant and outdated material from the collection
- Develop knowledge management, acquisition and control measures
- Develop and maintain the database and information services and their provision through the intranet
- Ensure the information user requirements are met
- Work collaboratively with relevant staff members within Services SETA to identify and prioritise types of knowledge to develop and capture
- Consult with end users regarding problems in accessing electronic content
- Monitor regulatory activity to maintain compliance with records and document management regulations
Data Protection and Compliance
- Addressing the risk of loss of critical knowledge
- Ensuring that the critical knowledge is retained and complies with legal and organisational requirements
Courier Management
- Receive and make courier requests through the system
- Track couriered items
Achievement of Work Plans
- Execute work plans and drive the evidence collection in real time
- Produce reports against the implementation of work plans
- Respond to audit findings with complete evidence, on time
- Implement documented data management practices
- Comply to policies and procedures in the unit
- Record, file, and ensure the availability of information
- National Senior Certificate or equivalent, at a minimum NQF Level 4
- Relevant NQF Level 6 qualification in Information Sciences, Information Management, Project Management, Library Science, or Human Science or related field is required
- 2-3 years of experience in a knowledge management environment, with at least 2 years’ experience in creating and managing a knowledge transfer system
- Knowledge and experience in working with MS Office (Word, Excel, PowerPoint)
NOTES
- Appointment onto the position is conditional upon the signing of a performance agreement with the organisation.
- Candidates may be subjected to a Psychometric Assessment whose results will be considered in determining whether to appoint the candidate or not.
- Applicants must note that they may be subjected to security, qualifications, criminal, credit and previous employment checks once shortlisted, and that their appointment would be subject to positive outcomes of these checks.
- The closing date for all applications is Friday, 19 June 2026. Applications received after the closing date will not be considered.
- Shortlisted candidates must avail themselves for interviews at a time, date and place determined by the Services SETA.
- The Services SETA is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of the Services SETA and its employment equity goals and targets, preference may be given, but is not limited to, candidates from under-represented designated groups. Candidates with disabilities are encouraged to apply for positions.
For enquiries, please phone Ms Thabisile Shongwe at 011 694 8660 between 08h00 and 16h00 weekdays.
The Services SETA reserves the right not to make an appointment. If you do not hear from the Services SETA within 60 working days from the closing date, please consider your application unsuccessful. The Services SETA will not be held liable for applications sent in any manner other than that stated in the advert.
All applications must be submitted on the Services SETA vacancy portal: www.serviceseta.org.za/vacancies.
NO HAND-DELIVERED, EMAILED, OR POSTED APPLICATIONS WILL BE ACCEPTED.
