2 Helpdesk coordinator Jobs and Work in Gauteng

IT Helpdesk Coordinator
Disruptive IT —Centurion, Gauteng
- Up to R11 000 a month
- Temporary
Quick Apply
2d
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Affinity International —Johannesburg, Gauteng
- Remote
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IT Helpdesk Coordinator

Disruptive IT
Centurion, Gauteng

Quick Apply

Job Details

Temporary | Full-time
Up to R11 000 a month
2 days ago

Full Job Description

Disruptive IT (Pty) Ltd is looking for 3 experienced IT Resource Schedulers / IT Helpdesk Coordinators to join a dynamic enterprise IT environment based in Centurion.

This role is ideal for someone who thrives in a fast-paced support environment, has excellent coordination skills, and enjoys ensuring the right technical resources are assigned to the right tasks while delivering exceptional customer service.

Key Responsibilities

* Schedule and coordinate IT field engineers and technical resources.

* Log, update and manage incidents and service requests.

* Monitor support queues and ensure SLA compliance.

* Prioritise and allocate calls according to urgency and resource availability.

* Liaise with customers, technicians and internal stakeholders to provide regular updates.

* Track open incidents through to resolution.

* Escalate unresolved issues where necessary.

* Maintain accurate records within the IT Service Management (ITSM) system.

* Produce operational reports and assist with service delivery administration.

* Support day-to-day IT Helpdesk operations.

Minimum Requirements

* Grade 12 (Matric).

* Relevant IT qualification or certification will be advantageous.

* Minimum 2–3 years’ experience in an IT Helpdesk, Service Desk or Resource Scheduling environment.

* Experience working with ITSM/ticketing systems.

* Good understanding of incident, request and change management processes.

* Strong administrative and organisational skills.

* Excellent verbal and written communication skills.

* Ability to multitask and perform well under pressure.

* Strong customer service orientation.

* Proficient in Microsoft Office.

Mandatory Requirements

* Valid South African driver’s licence.

* Own reliable vehicle.

* Clear criminal record (criminal verification will be conducted).

If you meet the above requirements and are looking for your next contract opportunity, we’d love to hear from you.

Pay: Up to R11 000,00 per month

Work Location: In person

Quick Apply

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