The responsibilities of a Foreman include the following tasks:
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Recruits hire and motivate qualified service technicians.
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Assists technicians in developing their skills.
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Understands keeps abreast of, and complies with all regulations that affect service operations, such as hazardous waste disposal, OHSA Right-to-Know, etc.
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Understands and ensures compliance with manufacturer warranty and policy procedures.
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Ensures that all department employees receive appropriate manufacturer training.
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Conducts regular performance reviews for all technicians in accordance with dealership guidelines.
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Ensures that all repairs are assigned to technicians in an equal and fair manner.
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Provides technical support for technicians when necessary.
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Ensures repairs are charged out correctly.
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Checks progress of each repair order throughout the day.
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Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
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Road tests vehicles to quality-check work performed.
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Accounts for all documents; ensures that none are missing, and all are processed correctly.
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Establishes and maintains customer follow-up programs to confirm satisfaction with the service experience.
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Handles all customer complaints within 24 hours, informing other managers as appropriate.
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Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
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Monitors technicians' daily productivity reports and corresponding payroll records.
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Monitors shop conditions, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer.
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Ensures the proper care, storage, and inventory of special tools.
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Keeps abreast of new equipment and tools available and recommends purchases.
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Fills in for service advisor and dispatcher when necessary.
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Attends manager's meetings as requested.
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Strives for harmony and teamwork within the department and with all other departments.
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Maintains a safe work environment.
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Maintains professional appearance.
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Other tasks as assigned.
Qualifications and Experience:
Minimum Qualifications and Experience needed:
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Qualified Technician
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Must have workshop Foreman experience
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Hyundai, Kia & Tata Experience advantageous
