Join Our Team at IIE Rosebank International
The Independent Institute of Education, Rosebank International, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 28,000 students nationwide.
As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.
Join us on our journey of shaping futures!
Job Purpose:
The role of the Academic Operations Coordinator is to coordinate, implement, provide support and generally oversee the events and initiatives to enhance and improve the overall student experience. To manage assigned programmes, Lecturers and Students through effective communication, liaison and service delivery.
Duties & Responsibilities:
Client Liaison & Communication
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Manage student queries via IIE RC assist as an agent.
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Resolve or assist with queries or requests on IIE RC Assist.
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Sustain relationships with external service providers.
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Escalate queries / requests within the campus communication.
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protocol and ensure effective information sharing / referral.
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Capture and update student notes on SIS
Academic Admissions and Delivery
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Attend and assist in departmental meetings.
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Process academic queries / requests to ensure timeous feedback; i.e. intercampus transfers, academic credits, subject rewrites, special assignment requests, results.
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Ensure admission criteria requirements are met
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Review Assessment Timetable in conjunction with Academic
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Operations Officers.
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Assist with physical exam scripts (courier and control for
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retrieval and marking)
Academic Administration
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Manages the administration of student data on SIS.
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Manages deadlines for completion of data / spreadsheets for reports.
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Documents academic query / request processes and outcomes.
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Compiles graduation lists in conjunction with Academic Operations Officers.
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Assist campus management and National with graduation.
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Reviews assessment timetables in conjunction with Academic Operations Officer.
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Allocate Lecturers and students to respective groups.
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Assist with student and lecturer’s orientation.
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Assist with student letters
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Assist the team during all Internal and external audits
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Complete all operational administration duties / tasks as delegated by Managers.
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Managed specific tasks as delegated by the manager
Compliance – policy implementation
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Report deviations via academic query to the management.
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Give input on the annual policy review process.
Minimum Requirements:
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Qualifications: Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6)
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Experience: Administration and customer services experience 2-3 Year(s)
Key Competencies:
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Knowledge and understanding of the South African higher education systems and regulatory framework.
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Ability to manage time effectively.
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Attention to detail.
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Customer service orientated.
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Ability to effectively cope with change.
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Deadline orientated and can work well under pressure.
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Be able to work in a team environment.
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Effective communication skills
Salary:
Market related.
Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidates.
Our Team at IIE Rosebank International
The Independent Institute of Education, Rosebank International is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank International has grown to a student population of more than 41,000 students nationwide.
As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.
Join us on our journey of shaping futures!
Job Purpose:
The Academic Operations Officer is responsible for the administration related to results, graduation, student records, admission requirements, registration of students and assessment management, all the while adhering to the IIE Policies related to all the various operational functions and requirements. The Academic Operations Officer is the custodian of the Student Information System (SIS) and is responsible for any issues related to student experience and ensuring that the full student life cycle is managed in terms of systems data as well as hard copy documentation.
Duties & Responsibilities:
Student Registration and Admissions
- Planning and oversight of the Registration Process.
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Ensure that online registration is complete and correct and all relevant sections are signed.
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Resolve all registration queries for all Online Students.
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Create and maintain student records both digitally and hard copy.
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Ensure all relevant supporting documents are uploaded on the Student Information System (SIS).
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Ensure all documents are uploaded on SIS.
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Maintain and control a proper filing/archiving system.
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Admissions approval of all students.
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Ensure student is registered and enrolled correctly.
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Responsible to ensure compliancy with the relevant IIE Policies in terms of admission criteria.
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Adheres to (IIE) Policies and Processes
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Processing all documentation.
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Liaise with appropriate stakeholders on all Admission Queries, i.e.
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Contract Cancellations, De-Registrations, Course Changes, Refund Applications.
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Credit or billing related queries; fee credits, cancellations, registrations, bursaries, sponsorship of students and students transferring.
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Processing all changes in terms of the course.
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Responsible for student Inter-campus transfers and all other transfers.
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Process all in-coming and out-going transfers including academic records and -working closely with the relevant staff at the other campuses.
Assessment Process
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Online assessment platform management (OAP)
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Verifying the correctness of received assessment timetables.
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Allocation of venues for summative assessments.
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Ensuring that Invigilators are trained and allocated to assessment venues.
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Keeping assessment Log Sheets up to date and ensuring that lecturers return marked scripts and completed Mark Sheets.
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Verifying that Mark Sheets correspond with marks on assessment books / Grade Roster report from LMS System.
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Manage assessment timelines (marking and release timelines).
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Managing the process for capturing and verification of marks.
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Managing the moderation process both internal and external.
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Resolve all assessment related queries within agreed timeframes.
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Manage all assessment communication.
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Distribution of Memorandum’s according to policy.
IIE RC Assist
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Liaise with appropriate stakeholders on all Admission Queries, i.e.
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Contract Cancellations, De-Registrations, Course Changes, Refund Applications.
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Credit or billing-related queries; fee credits, cancellations, registrations, bursaries, sponsorship of students and students transferring.
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Processing all changes in terms of the course -
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Responsible for student Inter-campus transfers and all other transfers.
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Process all incoming and outgoing transfers including academic records and -work closely with the relevant staff at the other campuses.
Administration
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Liaise with appropriate stakeholders on all Admission Queries, i.e.
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Contract Cancellations, De-Registrations, Course Changes, Refund Applications.
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Credit or billing-related queries; fee credits, cancellations, registrations, bursaries, sponsorship of students and students transferring.
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Processing all changes in terms of the course -
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Responsible for student Inter-campus transfers and all other transfers.
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Process all in-coming and out-going transfers including academic records and -working closely with the relevant staff at the other campuses.
Certification
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Liaise with appropriate stakeholders on all Admission Queries, i.e.
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Contract Cancellations, De-Registrations, Course Changes, Refund Applications.
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Credit or billing related queries; fee credits, cancellations, registrations, bursaries, sponsorship of students and students transferring.
-
Processing all changes in terms of the course -
-
Responsible for student Inter-campus transfers and all other transfers.
-
Process all in-coming and out-going transfers including academic records and -working closely with the relevant staff at the other campuses.
Minimum Requirements:
Qualifications
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Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in Secretarial / Administration – Minimum
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Degree/Diploma (NQF Level 7) qualification in Administration or related field – Ideal
Experience
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Administration Experience (3 – 5 Years)
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First-Level Management experience (1 Year)
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Online Assessment Platform Experience (1-2 years)
Key Competencies
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Ability to manage time effectively.
-
Attention to detail.
-
Customer service orientated.
-
Ability to effectively cope with change.
-
Deadline-orientated and can work well under pressure.
-
Be able to work in a team environment.
-
Effective communication skills
Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidates.
