17 Call center manager Jobs and Work in Gauteng

Contact Center Manager
VirtuHire —Johannesburg, Gauteng
Quick Apply
Operations Manager
Broll Property Group —Sandton, Gauteng
9d
Property Operations Manager (Retail centre)
Excellerate JHI —Randburg, Gauteng
Late Shift Team Manager - 4pm to 9 pm Shift
Shapiro Shaik Defries and Associates —Randburg, Gauteng
- From R12 000 a month
- Full-time
Quick Apply
2d
JHB - DC Life Training Consultant - 1DP Sandton
Discovery Ltd. —Sandton, Gauteng 2196
Senior Data Center Manager
Bidvest Facilities Management —Johannesburg, Gauteng
3d
AREA BRANCH MANAGER GDN (Global Distributor Networks) OTIS GAUTENG
Otis —Gauteng
- Full-time
Call Centre Technology Support Engineer
Reflex Solutions (Pty) Ltd —Johannesburg, Gauteng 2196
- Full-time
Quick Apply
Sales Consultant - Accounting & Payroll
Sage —Johannesburg, Gauteng
4d
Senior Operations Manager
Redial BPO —Johannesburg, Gauteng
- Full-time
Quick Apply
1d
Sales Account Manager
Super Micro Computer —Johannesburg, Gauteng
Technical Customer & Applications Support Supervisor - Invitro Diagnostics
Beckman Coulter Diagnostics —Centurion, Gauteng 0157
- Full-time
4d
Google Ads Media Buyer / Growth Strategist (Remote)
Sweat Pants Agency —Johannesburg, Gauteng
- Remote
Quick Apply
6d
Solar Inverter Account Manager, Johannesburg
Sun King —Johannesburg, Gauteng
- Full-time
Quick Apply
Service Center Technician - Solar, Johannesburg
Sun King —Johannesburg, Gauteng
- Full-time
Quick Apply
Developer C#, ASP.Net, JavaScript (24 month fixed-term contract)
South African Music Rights Organisation (SMARO) —Braamfontein, Gauteng

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Contact Center Manager

VirtuHire
Johannesburg, Gauteng

Quick Apply

Job Details

Full Job Description

Our client is looking for a Team Leader to guide their sales support team and optimise HubSpot CRM to ensure every lead is handled with consistency, speed, and care. This includes assessing whether they can support through funding, enable alternative value such as affiliate partnerships, or direct clients to platforms like Tender Central to unlock new opportunities.

In this role, you will coach and support your team, streamline onboarding processes, track customer interactions, and maintain high quality data in HubSpot. You will ensure no lead is lost, no client is left waiting, and that every engagement reflects the company's standard.

Working closely with sales, marketing, and customer success, you will align processes, improve collaboration, and use HubSpot insights to strengthen conversion, improve client experience, and support sustainable growth.

Responsibilities

Develop and implement structured onboarding processes to ensure smooth transitions and early engagement for new clients.
Monitor client interactions, track engagement metrics, and proactively address needs to improve satisfaction and retention.
Lead and supervise a high-performance sales team (in-office and field force) to achieve sales targets and KPIs.
Provide coaching, training, and regular feedback to improve team performance, conversion rates, and client engagement.
Support sales through optimised HubSpot workflows, lead pipeline management, and data-driven insights that enhance conversion.
Identify and drive upselling and cross-selling opportunities to maximise revenue growth.
Oversee the execution and optimisationof customer engagement campaigns within HubSpot to drive retention and growth.
Collaborate with marketing to align campaigns with sales strategy, ensuring consistency in messaging and targeting.
Leverage HubSpot’s analytics and reporting tools to provide actionable insights into customer behaviour, engagement trends, and overall business performance.
Monitor and report on daily, weekly, and monthly sales and CRM metrics, ensuring visibility of progress towards goals.
Coordinate with intra-departmental teams to resolve client challenges and deliver exceptional customer experiences.

Requirements

Bachelor's degree in a relevant field such as business, marketing, or information technology.
3-5 years minimum experience in call center or sales operations.
Relevant certifications from HubSpot Academy, such as the HubSpot Sales Software is advantageous.
3 years hands-on experience in leading a high-performance sales and customer success team.

Quick Apply

Refine Your Search

call center manager jobs in gauteng

Contact Center Manager

Operations Manager

Property Operations Manager (Retail centre)

Late Shift Team Manager - 4pm to 9 pm Shift

JHB - DC Life Training Consultant - 1DP Sandton

Senior Data Center Manager

AREA BRANCH MANAGER GDN (Global Distributor Networks) OTIS GAUTENG

Call Centre Technology Support Engineer

Sales Consultant - Accounting & Payroll

Senior Operations Manager

Sales Account Manager

Technical Customer & Applications Support Supervisor - Invitro Diagnostics

Google Ads Media Buyer / Growth Strategist (Remote)

Solar Inverter Account Manager, Johannesburg

Service Center Technician - Solar, Johannesburg

Developer C#, ASP.Net, JavaScript (24 month fixed-term contract)

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