Key Responsibilities
Office Operations & Facilities Management
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Oversee the full operational management of the office, ensuring a professional, efficient, and well-maintained environment
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Manage facilities, maintenance, cleaning, security, and service providers, ensuring high service delivery standards
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Liaise with building management and external vendors to resolve operational issues and maintain compliance
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Coordinate office space planning, seating arrangements, and office moves where required
Stakeholder & Vendor Management
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Act as the central point of contact for internal stakeholders, including senior management, HR, and global teams
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Manage supplier relationships, including contract negotiation, performance monitoring, and cost control
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Drive vendor onboarding processes, including compliance requirements and payment coordination
Budgeting & Cost Control
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Manage office operating expenses, including cafeteria, maintenance, and supplier costs
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Track budgets, analyse spend, and identify cost-saving opportunities
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Ensure accurate allocation of expenses to cost centres and alignment with internal financial controls
Event & Travel Coordination
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Plan and execute corporate events, team engagements, and executive visits
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Coordinate travel logistics, including flights, accommodation, and transfers for staff and visitors
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Manage offsite events, conferences, and internal initiatives from concept through to execution
Reception & Front-of-House Management
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Oversee reception operations, ensuring a professional and welcoming experience for all visitors
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Implement and maintain processes for visitor management, meeting room coordination, and internal communication
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Supervise and support reception and support staff, ensuring high performance and accountability
Health, Safety & Compliance (HSEC)
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Ensure compliance with health and safety regulations, including emergency procedures and evacuation protocols
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Coordinate drills, inductions, and safety communications
Administrative Leadership & Process Improvement
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Develop and implement efficient administrative processes and policies
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Support internal teams with operational requirements and problem-solving
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Continuously improve systems, reporting, and workflows to enhance productivity
Key Requirements
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Proven experience as an Office Manager or in a similar senior administrative/operations role
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Strong organisational and multitasking abilities with attention to detail
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Excellent stakeholder management and communication skills
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Experience managing budgets, vendors, and facilities
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Ability to work independently, take initiative, and handle high-pressure situations
Personal Attributes
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Professional, approachable, and highly reliable
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Solutions-oriented with strong problem-solving skills
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Able to maintain confidentiality and exercise discretion
