Purpose of the Job
To ensure that all Growthpoint Clients and stakeholders receive the highest levels of customer service at the Client / Landlord interface. To ensure that building assets are optimally maintained throughout their life cycle in accordance with approved budget through effective and efficient management of in house and outsourced services.
Key Performance Areas
1.Financial Management
- To assist with the preparation and management of the technical budget (Capex and R&M) including forecasts and budget variance reports
- Manage the technical budgeting process for all maintenance expenditure.
2.Building Maintenance & Asset control
- To set and implement planned/preventative/emergency maintenance in conjunction with the Property and Portfolio Managers, as well as disaster and emergency planning
- To ensure that life cycle planning and preventative maintenance plans over a 3, 5 and 10-year period are set for properties under management
- To ensure effective asset control by setting and managing the asset register
- To contribute to the SLA’s for approved service providers in conjunction with the Procurement team
- To ensure that compliance is maintained with building and statutory regulations
- To manage and respond timeously to technical complaints and queries received by clients, and identify trends in complaints
- To manage the relationship with the tenants, including tenant installations and asserting budgetary control
- To conduct inspections, including technical, housekeeping, service contract and Take on and take back inspections
- Set and implement planned/preventative/emergency maintenance in conjunction with the Operations Manager
- Implement energy savings programs, environmental and sustainability methodology in the portfolio in conjunction with the Facilities Manager
- Set and coordinate service level agreements for approved service providers in conjunction with the Operations Manager and the Procurement team
- Manage tenant installations including monitoring of their implementation and assert budgetary control - this includes induction of external contractors onto our sites and ensuring that our health and safety standards are adhered to at all times
- Manage contract staff and resources as required - this includes providing a set scope of responsibilities for the Handymen under your guidance
- Monitor the quality of services rendered by suppliers
- Carry-out regular building inspections
- Monitor and report on deliverables from service providers with appropriate consideration given to deadlines being met and budget constraints
- To manage and coordinate staff activities and deliverables, implementing work schedules and effectively using the company performance and development management system
- Management of tenant parking bays.
- To stay abreast of changing technical market trends
3.Risk Management
- Ensure that occupational health and safety standards and other relevant statutory regulations on all sites are adhered to – fire system testing, equipment servicing, signage, equipment registers etc.
- Ensure that compliance is maintained with building and statutory regulations.
