DEPARTMENT OF INFORMATION TECHNOLOGY SERVICES
AUDIO VISUAL TECHNICIAN (TWO POSTS)
PEROMNES POST LEVEL 10
In pursuit of the ideals of excellence and diversity, the University of Pretoria wishes to invite applications for the following vacancy.
The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development.
JOB PURPOSE:
To provide support to lecturers by ensuring that the right equipment is set-up and available at the right time and place during lectures, conferences, and other scheduled events. This will include providing maintenance on Audio Visual (AV) and electronic equipment, as well as maintenance of the operational functionality of the venues in each area. Provide support at AV events on a selected basis.
RESPONSIBILITIES:
The successful candidates’ responsibilities will include, but are not limited to:
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Provide support to lecturers and non-academic staff:
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Provide 2nd line support to lecturers to ensure:
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The client's AV need is understood;
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The right equipment is set up as determined by the needs analysis;
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The right equipment is available at the right time and place;
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Diagnose and solve AV technical issues in critical timeframes across geographically dispersed locations;
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Identify AV technical issues based on user service request;
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Escalate unresolved client AV challenges to 3rd-level IT support;
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Provide in-person and telephonic assistance related to AV problems in our venues;
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Provide IT support in collaboration with workstation support technicians:
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Assist with support on the computer as per the team leader's directive;
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Assist with software problems on the computer as per the team leader's directive;
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Configure the University of Pretoria’s enterprise Wi-Fi on devices;
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Provide basic maintenance of Podium machines;
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Maintenance:
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Provide 1st line maintenance on AV and electronic equipment (Technical task);
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Replace faulty or old AV equipment part of the system;
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Ensure that calls are logged for venues to be maintained and operational at all times per agreement;
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Inspect venue and report structures, including cleanliness, operation, and general appearance for all AV equipment;
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Escalate unresolved maintenance problems to the 3rd level;
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Conduct equipment audit to maintain asset register as required:
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Report discrepancies regarding equipment;
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Installation and repair:
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Repair and/or replace damaged video and audio cables;
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Repair overhead projectors, including bulb replacement;
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Install and wire Audio Visual equipment;
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Participation in events:
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Provide support to an event by being a selected member of an event's team that will be responsible for AV systems;
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Set up fixed and temporary installations of audio-visual systems;
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Provide after-hours support when scheduled;
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Operate AV equipment for selected events; and troubleshoot and resolve problems;
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Select suitable equipment and ensure the safe return of the equipment from the store;
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Assess the operability of equipment;
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Communication and teamwork:
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Liaise with team members to share real-time information;
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Provide feedback on issues regarding incidents, changes, or configuration changes;
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Monitor incident ticket completion that keeps the end user informed of the status;
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Liaise with all parties involved in incident handling;
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Communicate additional user requirement to management;
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Report non-standard implementations;
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Ticket handling:
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Enter user and service request information into the ESM solution to open an incident ticket;
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Diagnose and resolve user incident ticket;
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Escalate the request to the team leader or 3rd level where a solution is not available;
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Monitor incident ticket completion and keep end user informed of status;
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Close out incident ticket in ESM solution upon completion;
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Adhere to technical support policies, procedures, and processes in order to meet customer needs;
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Resolve incidents upon the SLA of each such ticket.
MINIMUM REQUIREMENTS:
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A relevant National three-year Diploma, with:
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A total of two years’ experience in:
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Computer operating and setup skills;
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Electronic repairs;
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Maintenance and repair of audio-visual systems;
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Support of audio-visual system;
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Valid driver’s license;
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Certificate in computer software, e.g., N+ or relevant;
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Working at heights certificate;
OR
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Grade 12; with
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A total of four years’ experience in:
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Computer operating and setup skills;
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Electronic repairs;
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Maintenance and repair of audio-visual systems;
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Support of audio-visual system;
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Valid driver’s license;
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Certificate in computer software, e.g., N+ or relevant;
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Working at heights certificate.
REQUIRED COMPETENCIES (SKILLS, KNOWLEDGE, AND BEHAVIOURAL ATTRIBUTES):
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Knowledge of:
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IT infrastructure (servers, networks, etc.);
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Desktop software and hardware;
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Audio-visual equipment;
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Technical competencies:
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Maintenance and repair of audio-visual systems;
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Computer operating and set-up skills;
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Support of audio-visual system;
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Troubleshooting and problem-solving of the audio-visual system;
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Working at heights;
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Computer literacy in computer software packages;
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Behavioural competencies:
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Ability to:
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Accomplish tasks and processes accurately and completely;
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Convey information clearly and concisely to groups or individuals, either verbally or in writing, to ensure that they understand the information and the message;
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Follow instructions through a standard work process;
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Take action to achieve goals beyond what is required;
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Deal with high stress situations calmly and effectively;
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Build and maintain ongoing, collaborative working relationships with co-workers to achieve the goals of the work unit;
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Explore alternatives and positions to reach outcomes that gain the support and acceptance of all parties;
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Monitor programs and/or activities, and take corrective action when necessary;
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Identify issues, obtain relevant information, relate and compare data from different sources, and identify alternative solutions.
ADDED ADVANTAGES AND PREFERENCES:
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N6 Electrical / Electronic Engineering / IT degree / diploma; with:
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Two years’ experience with a national three-year diploma, or four years’ experience with grade 12 in:
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Operation and management of audio-visual systems within a higher education environment;
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Information and Communication Technology (ICT);
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Basic computer networks;
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The electronic operation of all audio-visual equipment;
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Working in a tertiary environment.
The annual remuneration package will be commensurate with the incumbent’s level of appointment, as determined by UP policy guidelines. UP subscribes to the BESTMED and UMVUZO medical aid schemes and contributes 50% of the applicable monthly premium.
Applicants are requested to apply online at www.up.ac.za
In applying for this post, please attach:
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A comprehensive CV;
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Certified copies of qualifications;
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Names, e-mail addresses and telephone details of three referees whom we have permission to contact.
CLOSING DATE: 28 August 2026
No application will be considered after the closing date, or if it does not comply with at least the minimum requirements.
ENQUIRIES: Ms V Makhubele, Tel: (012) 420 6920 for application-related enquiries, and Mr A Kleynhans, Tel: (012) 420 3079 for enquiries relating to the post content.
Should you not hear from the University of Pretoria by 31 October 2026, please accept that your application has been unsuccessful.
The University of Pretoria is committed to equality, employment equity and diversity.
In accordance with the Employment Equity Plan of the University and its Employment Equity goals and targets, preference may be given, but is not limited to candidates from under-represented designated groups.
All candidates who comply with the requirements for appointment are invited to apply.
By applying for this vacancy, the candidates consent to undergo verification of personal credentials and related information including, but not limited to, qualifications, criminal record, credit record, current and historic disciplinary proceedings as part of the selection process.
The University of Pretoria reserves the right to not fill the advertised positions.
