25 Account resolution specialist Jobs and Work in Gauteng

We are looking for a skilled and reliable Fractional IT Specialist to support our growing team on a part-time, remote basis. This is an excellent opportunity for an experienced IT professional who enjoys variety, autonomy, and making a real impact without the commitment of a full-time role.

You will serve as our go-to technology partner, helping us maintain a stable, secure, and efficient IT environment across support, networking, cloud infrastructure, and software systems.

Key Responsibilities

General IT Support & Helpdesk

Respond to and resolve helpdesk tickets and end-user technical issues

Provide remote troubleshooting for hardware, software, and connectivity problems

Maintain documentation of common issues and solutions

Set up and configure new user accounts, devices, and access credentials

Networking & Infrastructure

Monitor and maintain network health, performance, and uptime

Configure and manage routers, firewalls, switches, and VPN connections

Troubleshoot connectivity issues and implement network improvements

Ensure network security best practices are followed

Cloud & Server Management

Administer cloud environments (e.g., Microsoft 365, Google Workspace, AWS or Azure)

Monitor server performance and manage backups and disaster recovery procedures

Manage user access, permissions, and licences across cloud platforms

Assist with cloud migrations or optimisation projects as needed

Software & Systems Integration

Support the integration of business applications and third-party tools

Troubleshoot software compatibility and performance issues

Liaise with software vendors for issue resolution and upgrades

Identify opportunities to automate or streamline IT workflows

Requirements

Essential

3+ years of experience in an IT support, systems administration, or similar role

Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls)

Hands-on experience with cloud platforms such as Microsoft 365, Google Workspace, AWS or Azure

Proficiency in diagnosing and resolving hardware and software issues remotely

Experience with software integrations and API-based tools

Excellent communication skills in English (written and verbal)

Reliable high-speed internet connection and a suitable remote working setup

Based in South Africa

Advantageous

Relevant certifications: CompTIA A+, Network+, Microsoft Certified, AWS/Azure Associate

Experience supporting small-to-medium businesses (SMBs)

Familiarity with ITIL or similar IT service management frameworks

Experience with remote monitoring and management (RMM) tools

Apply Now

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