2 It support analyst Jobs and Work in Franschhoek, Wc

IT Support Analyst
Unifi —Stellenbosch, Western Cape
3d
Remote Systems Analyst (L2)
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- R300 000 - R350 000 a year
- Full-time
- Remote
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IT Support Analyst
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3–5 years' experience in an IT support or application support role. Based in our Stellenbosch office (Western Cape), the IT Support Analyst reports to the…
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IT Support Analyst

Unifi -
Stellenbosch, Western Cape

Apply Now

Job Details

Permanent
3 days ago

Full Job Description

About Unifi

Boldly different. Fiercely human. Proudly African.

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels. We make life easy for our clients across Zambia, Kenya, Uganda, South Africa and Tanzania. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more. As one of the fastest-growing lenders in Africa, we combine exceptional client service with the very best tech and data analytics.

Purpose of the role

Based in our Stellenbosch office (Western Cape), the IT Support Analyst reports to the Support Analyst Lead and keeps our systems running smoothly. You investigate, troubleshoot and resolve software issues so our frontline teams can continue making life easy for our clients. Working closely with developers, product teams and business users, you solve problems, improve system reliability and question how we can keep making the way we do things simpler.

Responsibilities

Provide first- and second-line support for Unifi's applications and systems
Investigate, troubleshoot and resolve software issues within agreed service levels (SLAs)
Perform root cause analysis to identify and prevent recurring issues
Log, manage and drive support requests through to resolution using the ticketing system
Accurately document issues, root causes and resolutions to improve knowledge sharing
Work closely with developers, product teams and users to resolve issues quickly
Use diagnostic tools to investigate current and recurring issues and recommend practical improvements
Stay updated and curious on industry standards and new testing tools
Help keep our frontline teams running smoothly so they can make life easy for our clients
Live the Unifi values by taking ownership, working as one team and always looking for better ways to serve our clients
Make Unifi a fun place to work

Requirements

3–5 years' experience in an IT support or application support role.
Experience supporting business applications or software is advantageous.
Be on standby once every 6 weeks (or when and as needed) to help keep our systems running smoothly
Comfortable working with SQL and tools such as Elasticsearch/Kibana
Strong problem-solving skills, always questioning, enjoys digging into problems, and finding the root cause
Able to work independently while connecting with developers, product teams and Unifi users to get things done
Clear communicator who can explain technical issues in a simple way and keep stakeholders informed throughout the resolution process
Highly organised, with strong attention to detail and pride in delivering accurate, high-quality work
Understanding of the typical Software Development Life Cycle (SDLC)
Experience with Jira or similar ticketing systems is an advantage
A growth mindset with a passion for learning, improving and sharing knowledge with others
Excited by the opportunity to build technology that makes life easy for people across Africa

Apply Now

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IT Support Analyst

Remote Systems Analyst (L2)

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