We are looking for a Retail & Bakery Controller to oversee the day-to-day operation of our retail and bakery environment.
The successful candidate will be responsible for coordinating staff, maintaining high customer service standards, ensuring product availability and presentation, and making sure that retail and bakery operations run efficiently and according to company standards.
This is a hands-on operational role suited to someone who enjoys working with people, takes ownership and can work effectively in a fast-paced bakery and retail environment.
Key Responsibilities
Retail & Front-End Operations
- Coordinate the daily activities of the retail floor and front-end/counter.
- Ensure customers receive friendly, efficient and professional service.
- Monitor staff attendance, punctuality, appearance and performance.
- Allocate daily duties and ensure staff are adequately deployed.
- Monitor queues, customer flow and service levels.
- Ensure tills, counters and retail areas are kept clean, organised and ready for trade.
- Handle customer queries and resolve operational issues promptly.
- Support sales and customer service targets.
Bakery Operations
- Coordinate the daily retail bakery operation and ensure products are available when required.
- Monitor product quality, freshness, presentation, labelling and merchandising.
- Ensure bakery products are handled, packed and displayed according to company standards.
- Monitor stock levels, product rotation, wastage and shortages.
- Liaise with production to ensure the correct products and quantities are available.
- Ensure bakery and retail areas comply with food safety, hygiene and housekeeping requirements.
People & Team Coordination
- Lead and motivate the retail and bakery team.
- Provide guidance and support to employees.
- Monitor performance and address issues promptly.
- Assist with training and onboarding of new employees.
- Promote teamwork, accountability and professional conduct.
- Ensure employees understand and follow company procedures and standards.
Administration & Controls
- Assist with daily stock counts and stock control.
- Monitor wastage, shortages, returns and damaged products.
- Ensure pricing, promotions and product information are accurate.
- Complete required daily operational checks and reports.
- Escalate operational, staffing, customer or quality issues to management.
Requirements
- Grade 12 / Matric.
- Minimum 2–3 years' experience in retail, bakery, FMCG, food service or a similar environment.
- Previous experience in a supervisory, team leader or controller position will be advantageous.
- Experience working with staff and coordinating daily operations.
- Strong customer service skills.
- Good communication and interpersonal skills.
- Good organisational and administrative ability.
- Computer literacy.
- Ability to work under pressure in a fast-paced environment.
- Strong attention to detail and sense of urgency.
- Knowledge of food safety and hygiene requirements will be advantageous.
The Successful Candidate
We are looking for someone who is:
- Accountable and reliable
- Hands-on and proactive
- Customer-focused
- Organised and disciplined
- A strong team player
- Able to lead by example
- Able to identify and resolve problems
- Committed to quality, food safety and excellent service
What We Offer
- A fast-paced and growing bakery and retail environment.
- Opportunity to develop leadership and operational skills.
- A role with responsibility across both Retail and Bakery Operations.
- Opportunity for career growth within the business.
If you are an energetic, responsible and customer-focused individual who enjoys leading people and taking ownership of daily operations, we would like to hear from you.
To apply: Please submit your CV on the Indeed portal.
Job Type: Full-time
Ability to commute/relocate:
- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
